Kilkenny Ormonde Hotel  

We found the staff to be lovely, most helpful and made you feel very at ease. The hotel was very close to shops, Killkenny Castle and good pubs and entertainment. Although we did not have time to use the swimmimng pool and gym it looked to be in good condition and luxurious. The room had most of what you needed: iron and board, TV, trouser press, kettle with tea coffee and toiletries provided. There was a fridge but it was neither stocked or on but this did not bother us. Bed linen was clean and comfortable. Room was a good size.

All of the above positives where unfortunately negated somewhat by the lack of air conditioning in the rooms. I had read about this before I went and had brought a small fan with me that did little to help because the rooms where so stiffling. Every window in the hotel was opened because of this including the ones in the hall and it meant that every sound could be heard on the street outside. We stayed on a Monday and Tuesday when the pubs shut at 11.30 so there was little street noise at night but the deliveries from 04.30 on meant an early wake up and broken sleep. It would put me off goin back esp. if I had children with me. I could see it becoming a serious annoyance if I had been staying longer and therefore lost more sleep. The weekends must be very raucous. There was a store full of fans too on our floor; don't know why the hotel don't at least put a fan in every room?

The hotel was in a great location. Staff were pleasant .

Hotel needs some upgrading as does the leisure centre and the equipment . The decor was a bit tired , beds uncomfortable. Have stayed in superior quality hotels for less.

Lovely hotel in a great, central location.

Bedroom quite warm, could do with air-conditioning. Also, quite a lot of noise from street below.

The breakfast was very good and of a high quality.

The room was extremely warm and we could not turn the heating off. It was also above the delivery bays and noise levels where extremely high from 6:00am in the morning as we had to leave the window open. The bed was far too hard as was the pillows and we had two very restless nights!

Location excellent.........room nice but to describe it as superior is pushing it a little.................normal room I would call it....staff friendly and helpful...pool very nice...........breaky good but very busy.....maybe need second area to serve in, when they know numbers they have,and let you know night before that you are to go to room 1 or room 2.....sounds simple.... To me

Car parking and fees....a problem....need more staff in bar at night....

Location & fair price & leisure club.

Breakfast was cold!

Handy enough being in the centre of the city.

Having stayed in a number of hotels(2 star to 5 star) in the north and south of Ireland since January . This would be my least favourite . Staff at reception not friendly ,Breakfast not as good as other holels.Would not return.

excellent location. staff very friendly and helpful. great spa and gym attached.

the fact there was no residents bar was a let down as we dont stay late in city bars but love the option of relaxing over a drink in our hotel. it was disappointing to only have the option of a drink in our room after 11.30pm.

Excellent location, friendly and efficient staff.

Not the fault of the hotel - however we had a restless night due to other guests (drunken behaviour, shouting in the corridors, banging doors, etc). To the hotel's credit, they sent someone straight up at 3am when called.

The pool and spa are great. It's a 10 minute walk from the train station and really close to the shopping streets and Kilkenny castle.

The beds and pillows were quite hard and not very comfortable. Bar service was a bit slow, only one bar man working. Price was a bit steep for an average hotel.

Great central location, that's where it ends.Didn't find rooms stuffy as suggested in other reviews.

Night staff would benefit from doing a hospitality course, breakfast service terrible, food quality just okay, no late checkout on Sunday yet was told that there is early check-in!!?? Street noise very loud from first floor. Single, std double and deluxe double/twin are all the same room type in our groups experience. Parking fee should be absorbed in room charge, room rates don't match quality/value in other parts of Ireland

Good location for shopping and Kilkenny castle. Nice staff.

Small windows with a poor view that overlooked a side street. The room was stuffy so we kept windows open and had to listen to noisy garbage trucks each morning. Expensive room service for a breakfast that was reheated and not good.

Decent room and perfect location.

The Spa was closed on Mondays. The pool and the sauna didn't look really nice. We turned around...