Merrion Hall  

The location was honestly the only thing I liked about Merrion Hall.

The hotel was not of 4 star standard as advertised. Our rooms were not ready till 4pm..so we could not check in till then. The web site had said 2pm but when we arrived at 2 they were not ready. Staff were very rude, and not helpful. The man in charge threw his eyes to heaven when I asked him when he thought our room might be ready as we had to be at an event at 5pm. No customer service skills whatsoever..they made us feel as if we were in the way. The reception desk seemed to be rarely manned. Car park situation was a disaster, with customers forced to park in a very crowded space and then leave their keys at reception so staff could move them about to leave others come and go. Our room had no pillow cases on arrival, no soap, shower gel, shampoo or hair dryer, all items which one would expect in a hotel which charges 149 a night. Pillow cases arrived but none of the other items. Breakfast was not included at this rate. The front of the hotel looked like a building site. The room was small and faced onto an alleyway where people could see right into the room as they passed by. There was a strange noise coming from the walls when people showered. It was not a good stay.

The location to the RDS.

Breakfast was poor. Had to ask for toast but we had no butter, had to ask for coffee but had to wait for milk to come, asked for bacon but it came with a fried egg! This process took a long time. On the plus side you had gluten free bread.

Friendly staff and excellent breakfasts

Soup on the menu unavailable upon arrival..... A cold night! The air conditioning did not work when it did get hot at nights.

close to city

not the hotel i thought id booked

Bright clean cheerful

No car parking space

We stayed in the Merrion Hall as it was on the Dublin Marathon route and within walking distance to the start. They allowed us to return to the hotel to shower after the race and so we left around 3pm. Tea/coffee were also provided after the race at no extra charge. They also arranged for a taxi for us Nice staff and friendly Quiet hotel and able to park the car in safety Thanks

Not really a complaint but it was only when I had completed the booking on lone that I saw that breakfast was not included in the accomodation price. Not a big issue but it turned out that it was an extra €15 each to the bill - a bit pricey for breakfast I felt Thanks

The room itself was large, airy and relatively modernized. The rest of the hotel is old, dated and the entry area might as well be a nursing home.A Construction project to update and add a spa has been put on permanent hold until the economy improves. The staff is very limited and aware that guests are surprised to find the hotel as it is. (We confused it when we were booking with the 5 star Merrion Hotel and were quite disappointed to find that we were out of the main centre of town at the 'other Merrion' across from the Four Seasons.

Staff was friendly.

I was surprised that I had to pay for breakfast - ought to have been told that the hot breakfast wasn't included, and it certainly was not worth the money.

Room shape was very difficult (very low slanted) many of the luxury item in the room not functional including spa bath and the air conditioning. Noise from the road was very loud, could have done with secondary windows. Front of hotel is a building site and blocked off with no workers seemingly ever present to work.

It was well located, staff was extremely helpful and efficient. Room was modern, clean and luxurious. There was shampoo/conditioner/body creams etc readily available as well as a removable hairdryer, rare but nice touches. Best of all it was just off the main road but really quiet. The available private parking area is small.

Its convenience to the rds was excellence.

Just not enough parking space

Friendly warm staff, who were happy to help no matter what the problem. The interior design was warm and cheerful and the room had two sinks, and a wonderfully warm jacuzzi tub

Was still in development so not great out of window view.

The room does not match the description on the website. We were unable to check in until 4pm as the room was not ready.