Carlton Hotel Galway  

Price. Nothing else!

Very late check-in time of 3.30pm, and we had to wait until 4.40pm on top of this.Considering they have a ridiculous check out time of 11.30am they had plenty of time to have rooms ready. We left our room one day as cleaners were outside. They had just put refreshing towels in a bag hanging out of the door. Even though they saw us leaving they didn't bother to clean our room. Very poor decor. Place needs a serious re- vamp. Room was very dirty, stains on the carpets, stinked of freshener, no toilet brush, no hotel information. Breakfast very questionable, buffet not fresh, orange juice stank, staff dis-interested looking. Didn't appear to be anyone in charge. 2 sick tummies in the group. Bar food and drinks not much better. No free wi-fi in rooms. Old Days Hotel signage up. Are they too lazy to replace this? Very bad for brand image.

The two-room suite was a great option!

I use a walking aid ,when I entered the room for breakFAST ,it was self service,.one of the mail staff,got a tray andasked what I would like and brought a full tray to my table.

Poor check in, slow and unhelpful. Dreadful organisation. Breakfast was a disaster, queuing for over thirty minutes to get a table. No hot water in the room on the last morning.

Facilities are excellent, hotel was clean, comfortable and location is excellent as near city and seaside just a short drive away. Great value for money

The receptionist was more than helpful when we got in late onMonday night last, we had to ring and look for exact directions, he was more than helpful even with his unusual accent was quiet clear.Helped with the voucher query that we had. Compident staff make the difference.

The service was helpful and efficient and the staff very friendly We used both the bar and the main restaurant for dining. In both the foofd was of a high standard and reasonably priced. I also used the health club which was excellent.

The room that we had opened out onto the back of the hotel where the heating/ventilation system was placed. This was extremely noisy which meant we were unable to have the window open at all. Not ideal as it was quite warm and the room didn't have airconditioning.

The beds were comfortable and the rooms were clean, the foyer was fine and the bar was nice

The grounds of the hotel were a mess, there was little if any signage as to where to park or where to enter the hotel from the carpark. Once one leaves the foyer, the hotel is very empty and industrial. Every corridor and room is bland. The floors of the corridors were like walking on prefab floors and were too 'noisy'. Some of the carpets were patched together. The place lacks decor and character. I imagine this extension was hastily and shabbily erected.

Friendly and helpful staff, clean rooms, tasty bar food and enjoyed leisure centre facilities

A chance to get away

For the time of year and in the middle of a recession I thought it was poor value...too dear

I have stayed here several times over the past few years.. Two changes I noticed. The Breakfast has greatly improved, it does not seem to slap up anymore. The bed quality is poor. They seem old and battered and could do with changing. I moved room after night 1 but room 2 was not much better. One thing that also annoyed me, I went for a swim and they tried to charge me for a towl which I thought was mad seeing as I was a resident.

5 min taxi spin to city! Good price

Walls are a bit thin...

Good atmosphere. Restaurant & bar were excellent. Nice pool. Rooms were clean & confortable.