Radisson Blu Hotel & Spa, Galway  

This is not a four star hotel: it is a wedding venue. Upon arrival at 10pm there appeared to be a wedding and 21st birthday party occurring simultaneously in the hotel lobby. The music was very loud and there were empty drink glasses everywhere (some of which were still there the following morning), including on the reception desk where we were checking in. I had to move a near empty pint of Guinness on the reception desk in order to swipe my credit card and sign in. As no attempt was made by staff to remove the pint glass, it would appear that this is a normal occurrence at this hotel. We were told our room would be in the "quiet" part of the hotel. It wasn'T. It overlooked the main entrance to the hotel, which serves as the smoking area and the drop-off point for taxis and busses. The noise was constant and continued late into the night, to include two fights between wedding guests. The room itself (while clean), necessitated walking the length of the hotel and taking two elevators to reach. It was also small, dark (not helped by the filthy windows) and needlessly overcrowded with dated furniture. While it did have a large balcony, we could not access this for "health and safety" reasons. The heating was broken so that the room was constantly too warm and the water pressure in the bathroom was very poor. This room was not worth the money charged and was not of a four star hotel standard. It did not match the description or photos on the booking.com website. Wedding guests and group tours would appear to be allocated the best rooms at reduced rates, while normal guests (who are no doubted subsidising the wedding guests) are relegated to the inferior rooms while being over-charged for the privilege. I was very disappointed with the stay, primarily because we paid so much for what was obviously an inferior room. It is obvious that the wedding trade is all important to this hotel to the detriment of the ordinary guest.

Empty minibar,then told our section of the hotel does not stock the minibar like were inferior in some way. The only request i made during the stay was no tomato relish on my burger from room service which was ignored. My view was of the entrance to the carpark which also happened to be shared with the rail and looked very unsafe. I think i was just expecting a little more from the famous Radisson. Radisson sligo was great compared to this. .

location

hotel was very busy and there was no personal service. It felt like you were on a conveyor belt.Beakfast was not a pleasant experience . There were not enough staff to cater for the numbers having breakfast . My cooked breakfast was cold , coffee cold . The whole experience was totally impersonal. Room was very basic for €195 would have expected at least bottled water. Not a pleasant stay

Central location, friendly staff,good food

Room slightly tired, no bath in bathroom, room quite distant from reception and dining room.

Spa

Food not very good

Location excellent we had a room overlooking the water and it is only a 3 min walk to the town centre .Very comfortable rooms and great breakfasts and excellent leisure complex with outside hot tub

The hotel was so relaxing,can't wait to go back!.So near the shop's,bars & restaurants.

The parking place's are very small.

Always have good experience here 100% customer service Maria in reservations lovely and helpful.

It was exactly what I expected excellent hotel and good city center location

The entire experience was lovely from the room to the lounge to the lovely breakfast buffet each morning.

During these economic times the rates are quite high and do not seem to offer discounts for weekend packages.

Strange occurences by housekeeping during dinner one night but a call to the concierge fixed it in 40 mins.

Quite central hotel, only 5minute walk from Eyre Square, yet not noisy at night. Good, friendly atmosphere.

Bit over-priced

Stayed on Level 5 for one night and it was perfect as always. There was a bottle of champagne and fruit on arrival as part of our package which we enjoyed. Room was large and had nice views. Hot tub - fab, although swimming pool was a little on the cool side! Breakfast was excellent. Would have loved to stay longer! Would definitely recommend to anyone who enjoys a bit of luxury - galway is a fab city.