Service standards on the front desk fell far short of my expectations particularly with regard to receiving assistance to enable me to print my boarding pass at the end of my stay. I did not enjoy the breakfast experience (not included in the room rate), i.e. vegetarian choices were poor - there was nothing cooked to order; the waiter service was unacceptably slow and inattentive. I was seated in a dimly lit bar area as the other seating options were not explained at check in. I did not enjoy moving through the hotel (foyer, communal areas etc) these were busy and very brightly lit with loud background music playing on a constant loop. It reminded me of Penn Street station in NYC.
I liked the location very much, it provided a great opportunity to explore the surrounding area and visit the city. I availed of the superb spa facilities and appreciated the great view from my bedroom. Evening meal in the restaurant was fine, we were seated quickly and both the service and food were good. House-keeping was excellent, thank you.