The receptionist was soooo rude!! She obviously hated her job. We were too early to check in so I asked her to put our luggage away while we went out. We came back about 9hours later & our luggage was still in the reception area!(& within sight & accessible by other guests)
It isn't possible to control the room temperature from the room, & when we asked at reception, we were told the air con could only be turned off at the mains.. Therefore, the room was initially freezing & then way too warm as the night went on.
Plugs are sparse in the room & too far away from the beds and mirrors to be useful. No hairdryer. Dirty bathroom.
Only one channel on tv worked.
Walls are very thin so you can hear people in other rooms.
When we checked out, we left our luggage again (with another member of staff- who did put it in the luggage room). When we came back that evening, the ever cheerful receptionist was back on & started arguing with another member of staff that she would actually have to move & get our luggage from the luggage room. Very uncomfortable & took about 20 minutes to get it from the luggage room which was one floor down!!
Finally, another guest commented that the lock on her bedroom door was broken & she didn't feel comfortable leaving it unlocked when she went out. The receptionist said it wasn't her problem & that the woman shouldn't worry because "no-one would go in..." Made me feel a lot more confident.. The other guest wasn't so convinced!
Great location! So central to where my conference was being held, & to everything else we wanted to see and do!
Beds were comfortable enough.
Breakfast was nice & plenty of coffee/ tea in room.