I have chosen Kann Boutique Neve Tzedek because I appreciate small boutique hotels most of all for their atmosphere, a kind of family environment. Therefore I was very surprised and disappointed when it turned out, that this is actually not a hotel, but rooms for rent; there is no reception, nobody present during the day. I received a code to enter the house after sending a message I would be quite late, what if I hadn't sent the message?
the only contact I had with the owner was via mail on booking.com. The first mail I received was not a welcome one:-( just a short question: would you like to pay cash or with credit card... I am used to another kind of hospitality. I complained about this kind of service, and in return I received an email "I was there 5 times, but you weren't present"... I missed some directions, warm welcome and any directions (as it was my first time in Tel Aviv). I will certainly not recommend this hotel to my friends. The room was very small and dark, windows can't be open, and there is no option to ventilate the room and bathroom.
Location, Neve Tzedek is a very interesting part of the town, many bars, restaurants and historical places around.