Customer service was not always at an acceptable level. When we were checking in, the receptionist asked us to pay 32 shekels (about 7%) more than we actually needed to pay based on the applicable shekel to dollar exchange rate. The matter had to be brought up with the hotel owner. Although it was finally resolved - partially to our satisfaction, - neither the receptionist, nor the owner ever expressed any regret about the incident.
The air conditioner looked very old and, unsurprisingly, broke down halfway through our two-day stay.
The fridge was in slightly better shape, but had seen better days too. Notably, it lacked that small door which separates the freezer from the refrigerating section in old-style fridges. As result, part of our food and water got entirely frozen even though it was relatively far from the freezer.
The mattress had stains on it.
Located very centrally - all restaurants are within a short walking distance, with the central bus station and the public beach only a kilometre away.
The price is very reasonable - but this is typical of hotels in Tiberias in general, as compared to other places in Israel, especially to the overpriced Tel-Aviv.
Our double room was equipped with all necessary facilities. Their condition was not, however always satisfactory (please see the downsides section).