Overall, staff was OK but not as helpful and welcoming as they could have been. Pool was only available to guests from 1:00-6:00pm, which was not disclosed up front, and hotel lifeguards paid no attention to what was happening in the pool whatsover. No washer/dryer for guest use, and hotel dry cleaning charge is very excessive. The biggest potential downside of the hotel is its location, which is a solid 15 minute drive from the Old City (30+ minutes in traffic). The non-rush hour drive is not bad, but if you are looking for a hotel that will allow you to walk to the city's amazing attractions, this is not it. Free, secure hotel parking is a plus, but finding parking in the city was a huge hassle, so we left our car at the hotel and took a cab (about 60-70 NIS, $20 US) into Jerusalem.
Very nice hotel located on western edge of Jerusalem. Lovely grounds and very clean, well maintained rooms made for a very comfortable stay. Shower heads and water pressure were fabulous. Very nice ppol. Many offerings for breakfast, including made-to-order eggs, fish, fresh fruits and vegetables, blintzes, pastries and cereals, many different salads and more. (No fresh juices was a disappointment.)