If this hotel cost half what it does, I would be satisfied. However, given the price and the fact that it positions itself as high-quality luxury hotel, I expect far more from them. We ended up canceling our last night here and moving a few blocks down to another hotel with all the same amenities plus many more that cost around $50 less.
Among the issues:
1) Check-in took nearly 30 minutes. Check-out was quicker but there were mistakes on the bills for all three of our group's rooms, including the 18% VAT that applies only to Israelis and minibar charges caused merely by opening the fridge.
2) Local calls from room in phone cost additional money.
3) Which would not even be such a problem except that the internet kept going out, making it impossible to call that way. Computers downstairs also cost additional money.
4) Gym costs additional money. At a hotel of this level, this is ridiculous.
5) Our "premium" rooms were small and felt cheap. The pillows and sheets felt cheap. The toilet resembles something you'd see in a cheap falafel shop. The ceiling above the shower looked rickety. The light fixture above our bed appeared to be attached to the ceiling with duct tape. No water in the room either. There was chocolate on the first day. I guess that's nice.
6) The restaurant is faux fancy with a tv chef and all. Nice, fashionable, minimalist presentation but mediocre food.
7) The hotel next door is dingy and run down. This is hardly the Carlton's fault, but it does contribute to the mediocre atmosphere. I made the mistake of trying to take what I thought would be a shortcut via the path between the two hotels and ended up with shoes sopping wet and smelling of urine. So if you do stay here, stick to the promenade route.
Again, if this hotel cost half as much as it does--or perhaps a third as much in countries less expensive than Israel--I'd be fine with my experience. However, in this price range I expect far more.
Staff was friendly enough. Breakfast was good. Pool is nice enough. Location is mostly good.