The issues we had were (1) we found the wifi at the pool side on the roof to be weak and ineffective and (2) the hotel offered no facility to print out a boarding card (the night clerk offered me to email him the item to print but my airline only enabled me to print the boarding card directly from their website). (3) Also the two PCs for public use were chargeable. I would have thought that offering a better facility (a mini business centre) for travellers to access emails and print their boarding cards should be a priority and this should be at no cost!
The Carlton is more understated than posh and fancy. We found it to be a very pleasant and generally extremely well managed property. Sadly the neighbouring underpass contains some aged and derelict neighbouring properties which detract a little. That aside, the public areas are clean and well maintained, the rooms are adequate in every respect and comfortable.
We thoroughly enjoyed the extensive Friday night buffet with a huge selection of well cooked, tasty and prepared dishes, hot and cold, fish and meat. The waiters get staff were courteous and attentive. We also found the daily breakfast buffet served at Carlton on the Beach, a detached property reached by crossing the rather dangerous walk and cycle path (the electric bikes hurtle along and one needs to be extremely vigilant when crossing), to offer a fantastic array including a wide selection of breads and pastries, fruits, fish and cheeses as well as freshly made eggs.