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Newest reviews for Golan Hotel

  • Gerry
      United Kingdom
    July 23, 2014

    Good facilities, clean and friendly service. Great pool and much better view of the lake than other hotels closer-in to town.

    Inability to get snacks, light meals in the evening. Only option in the evening was the full blown buffet, which was expensive and far too much. Eventually ended up having humus and bread. One evening the kitchen was closed due to lack of guests, but we managed to get an omelette!!

    7.5

  • Charmaine
      United Arab Emirates
    July 17, 2014

    Location great

    No customer service in little things that count.

    7.5

  • Ulrich
      Germany
    July 3, 2014

    The view and location is excellent

    Breakfast is a bit confusing , but ok, so no real issue

    7.5

  • Leanne
      Israel
    June 30, 2014

    Receptionist did a great job. Very friendly and helpful.

    Although our room was renovated there still seemed to be problems with bathroom leakage as the outside wall had bubbled from water damage. The pool guy was rude and told us we couldn't even sit on the deck chairs.

    7.1

  • Artur
      Brazil
    June 17, 2014

    Great view from Lake Kineret, excelent room, large, clean, confortable. Nice staff.

    I had to pay in advance. No problem on that. But I paid in cash and they wanted to give me the change on the check-out. After I complained, they agreed to give the change at the moment of the payment. The internet in the room was not good. For this reason, they did not charge us for the internet service.

    8.8

  • Cathy
      United States of America
    May 17, 2014

    Delicious breakfast, very friendly staff, easy to find

    rooms small, picture online made it look like there was access to the Sea of Galilee from the hotel

    7.5

  • German
      Israel
    May 8, 2014

    The staff went out of the way to make our stay welcoming and enjoyable, looks like they are a good working team. The food was very good, and pool and sauna and hotel in general very clean! Recommended

    9.6

  • Margaret
      United Kingdom
    May 6, 2014

    There were no tea making facilities in the bedroom. There was a large, nasty green stain on the ceiling above my bed :(

    5.4

  • Roger
      United Kingdom
    May 6, 2014

    view from a balcony room was excellent and was worth the extra, cost swimming pool and spa was welcome too, breakfast was very good especially the fruit and fish the staff allowed us to choose between three rooms.

    not much

    8.8

  • Anonymous
      Israel
    May 4, 2014

    nothing

    it's the worse hotel where I have ever been. Expensive, dirty, personal not friendly, I'm not recommend it.

    2.5

  • Patrick
      United Kingdom
    April 30, 2014

    Clean nice pool, food ok

    7.9

  • Anonymous
      Israel
    February 22, 2014

    I required a doctor and they tended to my need efficiently; my only regret is that they forgot my Chopat Cholim is Macabbe and sent some one from Clalit. But he was a very good doctor.

    the lack of better bus transportation which is not a reflection on the Hotel

    9.2

  • Yuan
      Romania
    January 6, 2014

    The rooms are smelly when we entered. And I would suggest the hotel to provide free wifi access in all area instead of the lobby only.

    6.3

  • Tal
      Israel
    January 2, 2014

    אחלה מלון! מומלץ בחום

    10

  • David
      New Zealand
    December 14, 2013

    The room was clean, the staff were courteous, and the view lived up to the photos. We had a rental car, and this hotel was a great base to travel from for the few days we stayed.

    It was the only place that we stayed at (mostly 4 star similar to this hotel) in our 3 weeks in Israel that wanted to charge for wifi internet. Free wifi + smart phone = easy communication to family back home, and it was a bit frustrating to have to go to a cafe in Tiberias to use their internet without extra fees. Given this was the most expensive of the hotels during our stay, it was quite disappointing and inconvenient.

    7.5

  • Peter
      United Kingdom
    November 7, 2013

    View of the Sea of Galilee. The hotel building is well designed and our room was ample and had a good balcony. Parking space at the front and easy access. In the evenings in the lounge there was a good pianist.

    The hotel is too far from the Sea of Galilee waterfront to walk there. Some members of staff were not friendly and welcoming. Housekeeping was disappointing: our room was supplied with one single quilt (for a double bed!) and it took more than one phone call to the desk and a two-hour wait to get anything done about it; on one occasion, the floor at the bottom of the stairs was left wet, I slipped, but when I told the receptionist there was just no reaction of concern at all. No tea/coffee making facilities in the room. Internet is not free. Pool is open only seasonally. Price was a bit on the high side by European standards.

    5.8

  • Charles
      United States of America
    November 6, 2013

    Food service was superb. Room was spacious.

    Stairway transit between floors was made difficult due to protrusions between levels. Difficult to maneuver for older person. Some staff members were curt.

    7.1

  • Leif
      Norway
    November 2, 2013

    The positiv approach the staff showed. Excellent staff at the front desk when we arrieved. very informative reception and we were infomed about the city, the hotel and the surroundings. The impression of a profesional and smiling staff, including the cleaners and the waiters continued until the check out.

    The front desk staff member that took care of the check out did not have the same positive approach as the rest of the staff we met.

    9.6

  • Anonymous
      Switzerland
    October 15, 2013

    Big pool. Breakfast is nice.

    Paid internet that doesn't always work. Room is bit old.

    4.6

  • Andras
      Israel
    October 15, 2013

    The staff was nice and helpful.

    I don't think that Golan is at the level of a four star hotel, not in terms of the facilities, not in terms of every aspect of the room, and mainly, not in terms of the meal which was poor. I would say Golan is a good 3 star hotel, but for a four star hotel it's very expensive.

    6.3

  • Alon
      Israel
    September 22, 2013

    Staff, Pool, Simple, Parking, Location

    Some local tourists played heavy music at pool and were not addressed by pool staff Cost OK but may have found nice pastoral at lower cost, better off for children

    7.1

  • Anonymous
      South Korea
    September 21, 2013

    The location and view of the sea is so nice.

    I needed a little bit urgently to use computer for business but they didn't have computer for editing documents in hotel. And i missed something for my own business.

    7.5

  • Anonymous
     
    August 28, 2013

    The staff really went out of their way to accommodate.

    7.9

  • Pam
     
    August 19, 2013

    Staff was very nice. Parking was right in front. The breakfast was ok...not great, not awful. It was a nice place to stay.

    The hotel was missing the little things that make it a really great hotel. The bathroom amenities were lacking.The pool closed at 6. There wasn't anything going on if you didn't get in your car and go downtown.

    7.5

  • Mark
      United States of America
    August 13, 2013

    Staff was excellent, very happy to help us

    This facility is very old and needs to be renovated. The rooms are outdated and lack modern fixtures. The location is hard to find on a side street.

    5.8

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