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Newest reviews for Grand Court Hotel

  • Ram
      Israel
    September 14, 2014

    Smoking room & Wi_Fi

    I asked for a smoking room, when arrived they told me ther is no one... when I told them that they confirmed they change my room to no 340- and told me to use a cap as an ashtray!!! the water in the toilette was a drizzle I asked that they will fix it- but nothing happend so I had to use the public toilette....

    5.8

  • Anonymous
      United States of America
    August 17, 2014

    Location is good if you drive if you have to walk it would feel better if they would open an entrance from the highway side of the property.

    Staff sucks from reception to housekeeping. The dining room staff are all stuck up and are just busy making sure you're a resident on the hotel. Not even one person would accommodate the smallest request other than the chef that makes the owls.

    5.4

  • Rama
      Jordan
    August 16, 2014

    Location is great and the staff are wonderful

    Not cool enough in hot weather especially the hall ways

    6.7

  • Peter
      United States of America
    July 29, 2014

    Dining Staff and security the only ones who were friendly. Lobby and dining rooms were Nice looking and clean. Free drinks in lobby.

    Lack of friendliness and rudeness of front desk staff. 3 times late at night both key cards didn't work in room door. No cards on door to not disturb us. we asked 3x's for one. front desk staff never provided. No clock or enough towels in room. Kleenex and coffee not replaced. Shower Plastic door inadequate to stop water from getting all over the floor. Curtains would be much better. Hallways were not air conditioned. No curtains in hallways made them extra hot during daytime hours. Only one way out of hotel if you wanted to walk in certain directions. Forced you to walk an extra 4 blocks to get where you wanted.

    4.2

  • Gerald
      Canada
    July 27, 2014

    the front desk was always helpful and pleasant rooms always clean and comfortable great security...especially during times of terror threats good, attentive staff during meals. clean, safe parking close to light-train/taxis

    only one thing: the smell from the area between the parking garage, and the elevator to the lobby.

    9.6

  • David
      United Kingdom
    July 20, 2014

    Location isnt bad. It's a big hotel and it was well priced

    It's tired old tatty and we'll worn. That's all ok for the price but the service is very poor even by Israel standards. Food is okay. Cleanliness leaves a bit to be desired

    4.6

  • Anonymous
      Finland
    July 7, 2014

    - Good light train connection close by. - Short walk to the old town.

    - Isolated from shops (in case you want to buy water etc). - A noisy main road passing the hotel. We changed the room to a quieter one facing the inner courtyard. Changing the room was easy though. - A bit harassing taxi drivers always waiting outside the hotel entrance.

    7.5

  • כרמלה
      Israel
    July 6, 2014

    breakfast

    parking problems. pool isnt clean. reception behave not nice,

    4.2

  • Tomislav
      Austria
    July 1, 2014

    It's a nice hotel with large rooms and great beds. Great Breakfast, free parking and wifi. Near to the city. Ask for the inner rooms, pointing to the courtyard, and as high as possible - otherwise it might get noisy. Fast elevators, no problem here.

    The pool is NOT heated at all - really chilling. However, since it was really hot, it might be considered as positive as well. ;-)

    8.8

  • Anonymous
      United Kingdom
    June 27, 2014

    We booked this hotel because it had a pool which we used every day. It had a life guard and was well maintained. The room was comfortable with good facilities. Hotel close to the Old City and light railway.

    The daily cleaning of the room was of a poor standard. On our last morning despite having a 'do not disturb' sign on our door a male cleaner knocked and entered the room without waiting for a response. The day before departure we asked reception to book us a shuttle to the airport. They were unable to do this as no answer from shuttle company. The next morning several hours before our departure we asked Bahaa who was on reception if he could arrange a shuttle for us. He was rude and unhelpful but willing to book us a taxi for 360 NIS. We ended up using public transport which was very straight forward and cost 30 NIS.

    6.3

  • Shayeh
      United States of America
    June 26, 2014

    The Ac didn't work

    6.7

  • Moses
      United States of America
    June 11, 2014

    Nice hotel food was good and plentiful front desk staff tried very hard managers were definitely excellent.

    management staff by breakfast were terrible and room cleaners knock and just come into the room they need better training.

    6.7

  • Stephen
      United Kingdom
    June 9, 2014

    Breakfasts

    Some staff were not as helpful as they could have been, others were fine.

    7.1

  • Michael
      United Kingdom
    June 5, 2014

    Pleasantly surprised when we arrived. Lovely hotel and facilities. Most of the staff were very helpful and friendly. One or two were unhelpful if we had a query but they were very much in the minority. Food was excellent. Would recommend hotel

    Probably that it was further from the Centre of Jerusalem than we had thought.

    7.5

  • Mordechai
      United States of America
    June 5, 2014

    nothing

    I asked the food and beverage mgr. to place my table close to food counters since I am disabled He placed me at the end of the dining room 35 meters away When questioned he answered I gave you bigger table? He felt that this was a compensating remark

    4.5

  • Robin
      United Kingdom
    June 4, 2014

    The rooms were a very good size and were very clean. The food was excellent.

    The bar service was poor as there were lengthy waits and even forgotten meal orders.

    9.6

  • Hendrik
      Australia
    June 1, 2014

    Excellent location within easy walk to old city.Clean,comfortable rooms with friendly staff.Excellent food.Second time we stayed here and can recommend this hotel.

    No coffee/tea facilities in room

    10

  • Donald
      United States of America
    May 26, 2014

    great location to the Old City, and the staff was very friendly, professional, and helpful at all times. God bless you all!

    poor internet service in the room, but was great in the lobby.

    10

  • Alain
      France
    May 25, 2014

    Do you want an example of a memorable hotel? Please choose this one, you will not be disappointed. If you do not believe me, just try. It will be the ultimate test for your mastery of the "zen attitude". Read Seneca before your visit.

    You indicated your preference for a double bed; settle for two single beds. You reserved a room for the view; I let you discover what the view means. Just picture it; it is on the opposite side. You try to turn on the light on the desk; the plug connecting to the light does not work. Please choose between having a light or charging your computer. You try to take a decaf coffee but all the packages are unreadable, good luck for you to guess which one is decaf, or maybe none is. You hope at least Internet works; it does not and it will not be working until late the other day, and sometimes it will, and often not. You try to pick up the phone, but do not know which button to push, just dial “o”; it will not work immediately but if you try many times, you might be lucky. When you explain the Internet does not work, the receptionist will not believe you, and say you are the first one to complain. The person who is supposed to fix it will work on it but not fix it. Suddenly it works but for one minute, be fast. When you tell the receptionist you have already spent one hour trying to connect and work, be ready to hear “Come and work in the lobby” and "Anyway Internet is free." The next day however, after spending one more hour waiting, the Internet will work, somehow, from time to time, especially from the bathroom. If you ask to change rooms, forget about it too. Maybe you want to go to the swimming pool in order to relax? It only opens between 10am and 6pm. If you like the noise of the cars passing by, you will hear it quite clearly. Get up in the morning and enjoy the breakfast room, a vast cafeteria full of bus tourists... When your nightmare starts, it will not stop and I nearly found it funny. It was hopeless. By the way, why do you not also pay for a superior room like me to enjoy the difference?

    4.2

  • Nathan
      United Kingdom
    May 25, 2014

    everything

    leaving

    10

  • Anonymous
      United States of America
    May 20, 2014

    The location was perfect for a 15 minute walk to the Old Walled City

    Internet service in the room was very poor; in the lobby is was very good

    9.2

  • Simon
      Belgium
    May 16, 2014

    A very well put together place to stay clean,staff,food,etc,etc,

    Plumbing system has to be updated

    7.9

  • Ella
      Netherlands
    May 14, 2014

    The hotel was good located, good to stay for a couple of days

    The people at the frontdesk were not very friendly in the beginning

    7.5

  • Renato
      Portugal
    April 7, 2014

    The comfort

    To be arriving and after doing the check-in to inform us that they were overbooking and we had to stay in other hotel for 1 night. Although we were very well treated it's not acceptable. If we are paying for service we like to have it

    8.3

  • Yuval
      Israel
    April 2, 2014

    The hotel was clean, friendly and had nice rooms and good breakfast

    I did not like the stracture of the hotel, it had a long walk to the room. view was poor

    7.5

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