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234 Jaffa Street, Jerusalem, 94383, Israel – Show map
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152 properties in Jerusalem
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844 verified reviews
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Jerusalem Gold Hotel's staff speaks: Russian, Hebrew, Spanish, English, Arabic
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Terrace, Sun Deck
Food & Drink
Bar, Breakfast in the Room, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in all areas and charges apply.
Private parking is available on site (reservation is not needed) and costs USD 15 per day.
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Private Check-in/Check-out, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Safe, Chapel/Shrine, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Air Conditioning
Russian, Hebrew, Spanish, English, Arabic
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years is charged USD 10 per person per night in a crib.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 844 reviews
Value for money
Show reviews from:
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With views of the city, Jerusalem Gardens Hotel and Spa features air-conditioned accommodations with free Wi-Fi and a balcony. It has a spa and a terrace. The restaurant serves international cuisine.
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Located in the heart of Jerusalem, 500 metres from the Jaffa Gate and Jerusalem's Old City, Waldorf Astoria Jerusalem is housed in a building whose design blends Greco-Roman, Gothic and Ottoman...
Score from 111 reviews Wonderful
we booked a day trip to Dead Sea through the reception, and guy working there helped us to arrange it very good.
very clean, pretty good location, comfortable room
staff was unfriendly
Location perfect if you are coming in/going out by bus. Good breakfast. Clean and comfortable (but bland) businessman hotel.
20 NIS is a lot for WiFi considering that even Israeli Youth Hostels give it for free, and you have to pay for 24 hours even if you just need to check your email.
the shower reeks the toilet is broken and flooding dont have black coffee in the rooms the shower water are yellow with rust.
If you're looking for a decent nap five star but clean and good
location,was 15 minutes close to the old city,building looks nice.
no hair dryer in the bathroom and I have to go to the reception twice because the first did not works.Breakfast was ok,but no meat,shampoo,soap and conditioner was of cheap quality. this hotel can be rated 2 stars.
Location was good for using tram and busses but a fair walk to town and the old city.
The staff especially at reception and in the dining room were very unfriendly and not particularly helpful.
Nothing .. The rudest staff I've ever encountered
My flight was delayed by 3 hours and I called to let them know that I would be arriving at 6am instead of 12:00am .. I asked if they could make an exeption and allow us to check out later around 4:00 pm the following day.. I was told It would not be a problem.. At 1:30 pm I got a call saying if I didn't leave the premises by 2:00pm I would be charged for another night ..they treated us terribly.. I will never come back to this lousy hotel !! They are the rudest staff I have ever encountered in all my travellers .. I urge anyone wanting to come to this hotel to think twice .. DO NOT COME TO THIS HOTEL!!! Rude...rude.. rude .. Pathetic excuse of a hotel .!!! Ever heard of customer service ..!!
Great location, easy check in, decent accommodations. Good value for money
The staff (meaning the 2 managers, or the manager and the lady in the back office) were just plain nasty confrontational, and very unpleasant. Booking.com did not say a price per additional child in the room, and when we asked at check in, we were told it is free if we don't need the extra bed, which we did not. Upon further inquiry the clerk told us the extra bed is $10 a night. Later we were very abruptly and rudely called over by the lady in the back office and in front of the entire lobby in a very loud voice and were accused of not paying for our room! She then told me that each child is %60 of the room. When I told her of the conversation with the check in clerk, she accused me of lying and stealing. I called over the clerk who afirrmed that he did tell me that, and I also showed her the terms on booking.com that sound like this as well. She then proceeded to yell at both of us!! She sent me to the manager who after reading what I showed him on booking.com claimed he couldn't read it(!!). Absolutely ridiculous. Then he let me have a discount and pay (only!) %30 percent. Bottom line, good deal, but they obviously have some anger issues.
The hotel is near the central bus station and the light rail, but it was quiet. The manager asked us if she could help us when we came back to our room the first day and we mentioned that the hook was missing from the back of our bathroom door. Within 5 minutes we had a maintenance man there who fixed it. The breakfast was ample and good.
Good hotel; good location, tansportation nearby
During 5 nights the hotel was full with groups of teenagers that produced unqualifiable noise in the rooms and corridors until 4 am. Five real nightmares! Staff impotent to intervene.
The staff was friendly and helpful and the food was fabulous! Highly recommend getting the breakfast included in stay. Hotel convenient to public transportation,cabs, tours, and historic sites.
I liked that the staff were professional and very helpful. They were willing to allow us to check in early even though we were ready to just leave our bags in the closet until check in time and we didn't even ask! The cleaning staff were great and the room was always clean and well attended to. The view was lovely and it is a good value for the location and the price. We chose to stay somewhere very close to the bus station on purpose and this suited our needs perfectly.
Considering that the country was under constant rocket fire while we were there, and that we had just buried three innocent neshamot that had been murdered in cold blood, it is hard to feel that any small picky tourist comment is worth mentioning. I will however say that while breakfast was good, it was obvious that the cucumbers were not all fresh. I would have preferred more salad selections but what was offered was very generous.
The bed was comfortable and double glazed windows but that doesn't help the racket inside the hotel. Buffet breakfast same every day and plentiful.
Wi-fi = 20 shekels per device per day. Hotel over run (90%) by 20 yr olds yelling and punching each other. Yelling outside our room til 2am and had to argue with them to stop! Charged 3.50 USD for coffee made from a kettle! Was charged to borrow the hair dyer and refunded upon return. Reception staff don't speak English. A good 40 minute walk to the Western Wall.
The guy in the reception unpolite... we couldnt arrive to ask he started "10 euros wifi" so funny. There was a group of students in our level.. they rang our door all the time..the reception didnt do anything. 2 am they rang again! Then in the morning since 7 am, their teacher had a Master key and got inside our room.. its unbelievable.the location is bad. When we arrived the room wasnt clean, a extra bed was there completelly dirty like someone was using. Dont stay in this place, I would prefer sleep in the street.
Excellent location, courteous and helpful staff, good breakfast,clean and nice facilities and proximity to bus station,LRTstation,Ben Yehuda market...etc.
Wi-fi support needs improvement.
Location next to central station
Staff is awful, they don't see their guests as customers. The hotel is out of date in all aspects.
No parking , not so clean ,old towels, stinky sops,
Broken shower head.
Attitude of the mangement and employees very bad. Constantly lied to. Three employees and the manger told me that the jr. suite did not include a kitchenette even though the description and pictures show it. Was told that I would have to pay for wifi even though it states it is free. I had to take my confirmation to the desk to prove it was included. The overall experience was bad and took away from the fact we were there for s few days 56 anniversary celebration. I would suggest not to stay here unless everything else is booked up and your only other choice is the sidewalk
Excellent location right by central bus station and light rail. Very easy to get to all parts of Jerusalem and other cities. Staff friendly and helpful. Would stay here again
Wifi internet not free
Meals were very good. Any problems were attended to early, cleanliness was excellent and generally quietness was maintained.
The Wi-Fi was not fast enough and it would be much appreciated if it could be included in the package than having to pay for it on a daily bases
Good for budget minded travelers. Located next to the Central Bus Station, which has many shops, bakeries, fast food restaurants, etc. Also near a supermarket and within walking distance from Mahane Yehuda market. Friendly staff.
While we were there, a large group of college students also stayed there and were very noisy late at night in the hallway. Door is not soundproof.
It was a good buy. The shabbat breakfast was nice, with a good assortment of Israeli salad-type items, burekas, and American cereal. The coffee was plentiful, but only adequate. There was milk available for coffee (and cereal), but I didn't have a pitcher on the table, so I needed to take my coffee cup to the milk. But it was a good buy.
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