Tatty "compact" bathroom, delapidated tiling and fixtures - same as in early 1991! Rooms are quite small; electric kettle did not switch off; cheap wardrobes without sliding doors obstruct passage in the entrance opp. bathroom. Depressing fabrics and bedhead; beds not so good; a.c. was simple on/off - no thermostat or levels; pillows had no consistent texture for comfort; bath towels were small and thin. No welcome pack in our room (lotions, soaps, moisturizer) as expected in 4 star level; cracked balcony floor; breakfast and main meals limited in salads, heavy, uninspiring cooking. Afternoon sun blinding in reception and lobby, no shades.
Pleasant, helpful staff if you engage them; great location, had great weather too. Got extra towels without any problem. Helpful dining room staff. Free wifi was OK. Free parking was fine, but it wasn't high season. Renovated lobby is at last bright and airy. Fast lifts a definite plus.