レオナルド ホテル エルサレム (Leonardo Hotel Jerusalem)    

friendly clean rooms and close to the old city.

Quality and Quantity of food was excellent. All the staff were slick and efficient and friendly. Comfortable beds etc.

No Free WiFi

Breakfast was great

Hotel staff were extremely unhelpful...even rude..bad experience on checking with room lock ie key..handled unprofessionally took 2 hours...asked for some directions and tour opportunities got none...so many tours arriving inadequate staff ... Guests shoved right in front of us and staff stopped helping us to attend to them...overall sour taste from our stay..hard pressed to recommend this hotel to others or to return to it

i asked for a low floor & i got it. beautiful spacious room. excellent value.

while on vacation i shouldn't have to wake up @ 7:am to the drilling noise in basement right under my room. " i survived "

The special price, service & close to train station

Wish we had booked here on our first visit. Sincerely hope you will give us the same price when we next visit.

Location was great, room was good size, clean & comfortable.

Front desk Staff were unhelpful, almost rude at times.

Bed was comfortable

One chair in a double room Mildew on shower curtain Lack of response to questions -staff non English speakers? No furniture on balcony Elevators did not work properly Bathroom not spotless Advertized wifi not in service

Breakfast was fantastic. Keep doing it!

Not enough towels in the room and no washcloths for the body.

Staff in the cafe in same floor as the reception, especially the leader there gave us excellent service always and in all ways! Also the waiters at breakfast were charming and excellent

nothing

The request for Parking Payment is basically NOT ACCEPTABLE!

The breakfast was incredible. Nice hotel. tram close by, which saves one a lot of walking, if you cannot afford to take taxis.

We were put into a room which had an ant nest under the handbasin of the bathroom and were moved to another room. Because of some problem with the aircon system, there was a lot of work taking place outside of our room with wires and broken off paint everywhere. Work proceded into the night which caused a lot of noise for us.

The price

The service for handicapped is terible I had to go up three times to call someone to help me take out my wheelchair from the car but they said sure we are sending someone right now like that it went on for half hour untill someone came was very unpleasant stay

The hotel was very nice, and the customer service was quick to help us.

The wifi was very expensive, and for the price of the hotel, we felt that it should have been included.

Parquet floor in the rooms, separate toilet & bathroom. Very helpful staff. Some of the staff speaks Russian.

Some rooms are very noisy because of traffic. Ask for the rooms with windows to the court. Wi-fi is NOT free & very expensive.

1.Buffet assortment quite good, accept shabbat day. 2.Location of the hotel is in 5 minutes walk from "old town" 3.Very friendly personnel.

1.No vacuum or wet cleaning of floor in the room during the week of stay there. 2.Internet access isn't free of charge. 5 USD per hour from moment of connection and without of an interruption. 3.No slot-ventilation in windows (window open or closed at all).

breakfast was good location was good

very noisy with cars outside and doors banging between floors

excellent location, staff was helpful great view

old and dusty

Transport near

Decoration in room tired

- Situation downtown American Colony - Confortable bed

- Impolite worst team ever: they told me "I don't respect you" when I asked something. Not helpful and lack of respect - Locked outside the door for more than 30 min because they did not manage to generate the right key - Fake business Luxury hotel

Close to the old city of Jerusalem, packing free, good breakfast.

No meat available in restaurant

Helpful staff

Floor was not vacuumed, instant coffee not replenished, no coffee cups, and no response when we asked at the front desk for these items

The position, the breakfast,and the rooms.

No free wi fi is a shortcoming that won't make me go back to this hotel.

close to the light rail (tram), good food

The location is great. The hotel is clean and well furnished.