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Mamilla Open Mall (0.2 miles)
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Newest reviews for Mamilla Hotel

  • David
    September 13, 2014

    Overall enjoyable. Rooftop restaurant facing the Old City and rooftop sundeck. Only disadvantage was swimming pool was indoors.

    Very little.


  • Theo
      New Zealand
    August 6, 2014

    The location and presentation. Staff made you feel they would do anything to make your stay perfect.

    No meat on the menu but then it was Ramadan when we were there. No faults to mention.


  • Michael
      United States of America
    July 11, 2014

    Location, friendly, if young and inexperienced staff. Nice breakfast And helpful concierge staff

    At this price point things should sing and dance and there should certainly be wifi in the room and all common areas. And there wasn't.


  • David
      United Kingdom
    June 28, 2014

    Style! Wet room in bedroom great idea. Rooftop bar and terrace and sun deck excellent. Knowledgeable and helpful staff

    Air conditioning was not super cold in bedroom. Could be better. Granite bath was not comfy. Curtains were not completely black out. Water not hot enough for tea at breakfast


  • Chaoul
      United States of America
    June 24, 2014

    The bath room was ill configured. You make a mess or a flood if you take a shower


  • Sam
      South Africa
    June 19, 2014

    Fabulous gym and spa. Great breakfast.

    No coffee machine in room. Wi-Fi on my floor didn't work initially.


  • Alan
      South Africa
    June 17, 2014

    Loved the ambiance & the whole hotel


  • Valerio
      United States of America
    June 12, 2014

    100percent fantastic

    Nothing in particolare


  • Allan
      United States of America
    June 10, 2014

    Decor outstanding, staff very friendly and accommodating. Location ideal for access to the old city.

    No hooks in the bathroom to hang towels once used. There are two tiny hooks above the tub, which are hard to reach, and don't really work. A/C was very weak, even on max fan and max cool.


  • Anna
    June 4, 2014

    The spa was very modern & zen, though i could;t see nor use the pool due to private lessons. but the staff were very polite. modern gym too.

    NEVER AGAIN.. check in was friendly but they try to sell you another room for a few 100$ more. I was charged on my credit card for the room even though i payed all my bills in cash at site, with a bill to prove it. Rooms are too small quality & price wise. the worst room service ever in 49yrs of my travel around the world. They offered to upgrade us to a suit with an extra charge which we accepted. i complained after a few things which was not in place for a five star hotel. finally they tried to wave their lack of 5* hotel experience with a fruit platter & a bottle of spumante. over all i wouldn't return back. i returned back to Jerusalem & tried the King David hotel which had amazing service & very professional staff with spectacular views. PS; Still waiting for my refund on my cash card. i called the hotel a few times & spoke to a very rude hotel manager that refuses to believe that my cash card was charged even though the hotel received full payment in cash upon my departure. VERY DISAPPOINTED CUSTOMER.


  • Anonymous
      United Kingdom
    June 1, 2014

    Beautiful calm and very stylish interior design my Italian Piero Lissoni; wonderful helpful staff - laid-back but super-efficient;perfect location for whatever/wherever you want in Jerusalem; great breakfast

    too few and very inadequate and ineffective cooling fans on the brilliant rooftop restaurant on hot days, of which there are many in Jerusalem


  • Elaine
      United Kingdom
    May 30, 2014

    Swimming pool, location, .

    I was only there for one night and went especially to use the roof restaurant and bar which was closed due to a private function. Then the pool was closed on the morning of my departure for maintenance so I could not swim in the morning. The closure of the pool and inability to use the roof restaurant and bar diminished my enjoyment of staying at the hotel and reduced the facilities available to a lower star rating than I had paid for. There were also issues with the key card to my room which resulted in me taking several trips up and down in the lift to report this and obtain assistance. Eventually this issue was solved but should have been addressed much quicker and not relied on me to keep coming back to reception to say the key did not work in spite of it being recalibrated.


  • Ettore
    May 28, 2014

    I liked the position, very central, the terrace bar great view, the style modern and chic.

    The prices (super high) compared with level of the standard room ( nice, modern, chic) are not appropriate.


  • Anonymous
    May 27, 2014

    loved the food, decor, and ambience

    service was not top notch


  • Maria
    May 26, 2014

    Relatively good

    Absolutely no value for money. Too expensive - way too expensive for what it was offering.


  • Ayelet
    May 25, 2014

    The breakfast was great The room is beautifully designed

    The room is very small. The light balls in several places needed replacing The double blanket was too small for 2 people Overall too expensive for the value


  • Anonymous
      United States of America
    May 16, 2014

    Hotel was beautiful and amazingly located. The roof deck was a special spot and I wish we used it more during our stay!

    The dark decor was a bit much at times.


  • Chaoul
      United States of America
    May 15, 2014

    Location Restaurant staff Everything else

    The shower room was terribly conceived. If you want to take a shower that means your are going to make a flood


  • Anonymous
    May 13, 2014

    the hotel is amazingly beautiful, in particular the bar, the rooftop, the spa and the sun deck. the location is perfect allowing you to move everywhere. The organization of all facilities excellent.

    the room was rather small and faced the street so a little bit noizy


  • Yoni
      United Kingdom
    May 13, 2014

    nice hotel. just a bit too expensive


  • Tatiana
    May 6, 2014

    Posh and expensive hotel right in the middle of city, 5 min walk to the Old town. Combination of elegant, contemporary design and atmosphere of ancient citadel. Outstanding breakfast.


  • Christopher
      United Kingdom
    May 5, 2014

    Excellent staff at reception and the concierge (hosts). Comfortable bed. Excellent location right by the old city. Rooftop restaurant with great views. Brilliant gym facilities. Modern design.

    Not much of a view from my room (220). Breakfast buffet lacked western options. Room was a little on the small size for the price I felt.


  • John
      Isle of Man
    April 24, 2014

    Friendliness of Staff Cleanliness Location



  • Ventzislav
    April 23, 2014

    The staff are very professional and friendly. You will not find a better location in town next to 2 entrances of the old city.

    Very high price! We visited during Passover festivities and finding open restaurants during these days is very difficult.


  • Sandra
      United Kingdom
    April 23, 2014

    The food is not amazing but okay There is no wifi on rooftop and only one sofa.


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