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Hanavim Street No. 4, Jerusalem, 97203, Israel – Show map
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Palm Hotel's staff speak: Hebrew, English
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Free! WiFi is available in public areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs USD 10 per day.
Airport Shuttle, Shuttle Service (surcharge), 24-Hour Front Desk, Baggage Storage, ATM on site
Non-smoking Rooms, Family Rooms, Heating, Air Conditioning, Designated Smoking Area
11:30 AM - 11:30 PM
7:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
All older children or adults are charged USD 25 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Palm Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on local tax laws, Israeli citizens must pay VAT (Value-Added Tax). This tax is not automatically calculated in the total cost of the reservation.
Based on 62 reviews
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Location overlooking Damascus gate . Proximity to Old Jerusalem and local shopping. Transport hub. Breakfast OK, but not available before 8 a.m.
Very Shabby. Unclean. Very rude behaviour of Manager/Owner. Tiny rooms. Misleading website picture [equal to cheating]
architecture inside of a house
rooms, bathroom, dirty
Staff were helpful; especially the proprietor Alex. They gave good advice and made reliable arrangements. We felt at home.
Palm does not seem to distinguish between services for hotel guests vs. for hostel guests. For example, some servicing of our rooms would have been good (there was zero cleaning, emptying of rubbish, etc.) This is acceptable for a hostel, but for a hotel?
Location, Location is everything. If you go out all day long and don't return until late why pay 100's for nothing. It is great for 1 or 2 nights just to be close if you are adventurous and love people. We loved meeting the people of the nations staying there. The staff was helpful and always available.
Cleanliness is not a priority. So if you are not use to traveling around the world then go pay 3 times more one block over. Also don't come in late at night it is very busy and a little over whelming with parking and check ins...so just be in by 5!
The location was excellent, right in front of the Damascus Gate of the old city. In addition, the breakfast was very good and the air conditioning worked great.
The wifi didn't work well in the evenings. The bathroom was too small.
close to damascus gate
We booked the hotel as last minute,when other reservation was canceled,we arrived shortly afterwards to this dirty place to find out that there is no room and for 230 USD we can sleep on the coach in common area, or have a room for 300USD without window or bathroom, and if we want an upgrade it will cost more.... we left 2 days afterwards we were informed by booking com,that they want to charge us 230 usd for non show up! Disgraceful!
The location was 100% perfect! The breakfast was awesome. The eggs were perfectly hard boiled.
The wifi was horrible and didn't not exist in the room.
Being right by the Damascus gate was pretty great and the staff was helpful.
I realize Jerusalem is expensive and this place is just about the cheapest one can get, but I'd recommend spending a few bucks/shekels more for a cleaner and more orderly place.
Breakfast was good
- We were told when we arrived that the private 3 bed room I'd booked was not available so we would have to stay in a dorm room. Not ideal preparation for the marathon we were running the next day. - General cleanliness of the entire hostel was poor. Damp mattresses, damp pillows and damp sheets. - Despite Damascus gate being central and good location, the hostel is located on the main road meaning it is noisy 24/7. - I can safely say that despite being cheap, your money will go far further in other hostels in Jerusalem as we found out
Location Breakfast Staff
Toilet was ugly, dirty, dark and stinking of mildew. The area is to noise.
Very good location, near the old city.
Unclean, bathroom in very poor condition, poor breakfast. You cannot have your poor breakfast at 7 am if you need to go early. Some rooms do not have an exterior window. They have some ugly textiles instead of towels. No shampoo in the bathroom. Very small place, good just for sleeping.
It was dirty, dark and expensive. Quite bad experience.
Very nice location (in the Ha'Navim market): a lot of mess and colours.
The non transparency of the owner on the prices and the Exchange rates. We asked for two rooms and they wanted to give us one room with 3 beds and an additional one that I did not understand where they wanted to put, since the room was very small. The towel provided were dirty (the mine full of hair). The hot water sometimes was lacking. Very poor breakfast.
The location is a plus to visit the old city and the surrounding area
The inconsistency with the hotel rate - based on internet booking I was supposedly to be paid 6 nights for USD 450, which average about USD 75/night, and as I have to stay 1 more night, it was charged USD168 (based on 3.4/rate).
Some rooms are without window; rooms are smoll, noisy
Very closed to the Damascus gate!!! Room was really simple but ok!!
The bathroom was too small and when you take a shower the hole bath was wet!!
The location is excellent.
Very expensive for what you get. Rooms very small, only a bed no place for your clothing. No windows as they are almost 100% covered by cement.
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