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Newest reviews for Palm Hotel

  • Ratna
    June 21, 2014

    Location overlooking Damascus gate . Proximity to Old Jerusalem and local shopping. Transport hub. Breakfast OK, but not available before 8 a.m.

    Very Shabby. Unclean. Very rude behaviour of Manager/Owner. Tiny rooms. Misleading website picture [equal to cheating]


  • Anonymous
      Czech Republic
    May 22, 2014

    architecture inside of a house

    rooms, bathroom, dirty


  • George
    May 12, 2014

    Staff were helpful; especially the proprietor Alex. They gave good advice and made reliable arrangements. We felt at home.

    Palm does not seem to distinguish between services for hotel guests vs. for hostel guests. For example, some servicing of our rooms would have been good (there was zero cleaning, emptying of rubbish, etc.) This is acceptable for a hostel, but for a hotel?


  • Sally
      United States of America
    May 9, 2014

    Location, Location is everything. If you go out all day long and don't return until late why pay 100's for nothing. It is great for 1 or 2 nights just to be close if you are adventurous and love people. We loved meeting the people of the nations staying there. The staff was helpful and always available.

    Cleanliness is not a priority. So if you are not use to traveling around the world then go pay 3 times more one block over. Also don't come in late at night it is very busy and a little over whelming with parking and check just be in by 5!


  • Rick
      United States of America
    May 8, 2014

    The location was excellent, right in front of the Damascus Gate of the old city. In addition, the breakfast was very good and the air conditioning worked great.

    The wifi didn't work well in the evenings. The bathroom was too small.


  • Kamila
    April 30, 2014

    close to damascus gate

    We booked the hotel as last minute,when other reservation was canceled,we arrived shortly afterwards to this dirty place to find out that there is no room and for 230 USD we can sleep on the coach in common area, or have a room for 300USD without window or bathroom, and if we want an upgrade it will cost more.... we left 2 days afterwards we were informed by booking com,that they want to charge us 230 usd for non show up! Disgraceful!


  • Patrick
      United States of America
    April 2, 2014

    The location was 100% perfect! The breakfast was awesome. The eggs were perfectly hard boiled.

    The wifi was horrible and didn't not exist in the room.


  • Andrew
      United States of America
    March 29, 2014

    Being right by the Damascus gate was pretty great and the staff was helpful.

    I realize Jerusalem is expensive and this place is just about the cheapest one can get, but I'd recommend spending a few bucks/shekels more for a cleaner and more orderly place.


  • Rob
      United Kingdom
    March 26, 2014

    Breakfast was good

    - We were told when we arrived that the private 3 bed room I'd booked was not available so we would have to stay in a dorm room. Not ideal preparation for the marathon we were running the next day. - General cleanliness of the entire hostel was poor. Damp mattresses, damp pillows and damp sheets. - Despite Damascus gate being central and good location, the hostel is located on the main road meaning it is noisy 24/7. - I can safely say that despite being cheap, your money will go far further in other hostels in Jerusalem as we found out


  • Andre
    February 13, 2014

    Location Breakfast Staff

    Toilet was ugly, dirty, dark and stinking of mildew. The area is to noise.


  • Razvan
    February 12, 2014

    Very good location, near the old city.

    Unclean, bathroom in very poor condition, poor breakfast. You cannot have your poor breakfast at 7 am if you need to go early. Some rooms do not have an exterior window. They have some ugly textiles instead of towels. No shampoo in the bathroom. Very small place, good just for sleeping.


  • Anonymous
    January 17, 2014

    It was dirty, dark and expensive. Quite bad experience.


  • Francesco
    January 7, 2014

    Very nice location (in the Ha'Navim market): a lot of mess and colours.

    The non transparency of the owner on the prices and the Exchange rates. We asked for two rooms and they wanted to give us one room with 3 beds and an additional one that I did not understand where they wanted to put, since the room was very small. The towel provided were dirty (the mine full of hair). The hot water sometimes was lacking. Very poor breakfast.


  • Anonymous
    January 4, 2014

    The location is a plus to visit the old city and the surrounding area

    The inconsistency with the hotel rate - based on internet booking I was supposedly to be paid 6 nights for USD 450, which average about USD 75/night, and as I have to stay 1 more night, it was charged USD168 (based on 3.4/rate).


  • Anna
    November 14, 2013

    Some rooms are without window; rooms are smoll, noisy


  • Anonymous
    September 28, 2013

    Very closed to the Damascus gate!!! Room was really simple but ok!!

    The bathroom was too small and when you take a shower the hole bath was wet!!


  • Anonymous
    July 23, 2013

    The location is excellent.

    Very expensive for what you get. Rooms very small, only a bed no place for your clothing. No windows as they are almost 100% covered by cement.


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