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Resort highlights

Free WiFi Free parking

Places of interest:

Underwater Observatory Marine Park (0.2 miles)

Activities:

Billiards Table tennis Cycling
Show map Orchid Hotel & Resort

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Newest reviews for Orchid Hotel & Resort

  • Diane
      Israel
    18 July 2014

    Helpfulness of the staff. Pool area

    9.6

  • Markus
      Germany
    4 July 2014

    thinks which were simply broken or almost not usable: - voip phones in the lobby - internet computers - wifi interrupted every few seconds (in the room and even in the lobby) - the so called "gym" consists of only five machines and more than the half of it is not working - shower and steam sauna are just out of order and disgustingly dirty (!) - rentable bicycles are almost all damaged and can hardly be used - staff seems unmotivated - food is served in the evening by the pool on plastic plates and bottle of wine is served without chiller

    4.2

  • Yarden
      Israel
    27 June 2014

    Nothing

    Arrived at check in and the service was poor, took them 40 minutes to give us a key that didn't even work, that while charging the wrong amount and ages to refund and recharge. Arrived at the room and the keys didn't work, someone came with a master key and let us in, 20 minutes later someone else came with other keys and they didn't work either. Bathroom was so filthy it had spiders in it, eventually we went to another hotel. Wont recommend this hotel to anyone.

    2.9

  • Maria
      Israel
    25 June 2014

    The hotel has an excellent location, right in front of the famous Observatory, a great attraction in Eilat, and all rooms looking at the beautiful Red Sea. They have a unique concept of cottages mounted on top of the hill overlooking the Red Sea. They have a Thai/Asian inspiration in the interior decor.

    I have been to many hotels in my life, and I am very objective when it comes to reviews as I would like to help other travelers in choosing the best option. Despite the fact the hotel has an excellent location, great concept, the room's cleanliness is simply unacceptable. The bathroom is full of mold, very old. They also had to clean the AC filter as had an allergic reaction to the AC, finding out it was filthy like I haven't seen before. As soon as we go out of the room we have a trash with trash literally falling all around it, with a very bad smell. In the Breakfast buffet, the man making the eggs is a very rude person, getting angry for not understanding the slightest thing from people who were not Israeli. The coffee and tea cups were broken. This hotel needs serious renovation. Such a shame for such a strategic location. Not worth the $200+ per night paid. And most definitely, not a 5-star hotel at its current state.

    5.4

  • Andy
      U.S.A.
    21 June 2014

    Villa with privet pool was great !

    poor wi- fi leaking faucet and poor maintenance makes the place look like run down hotel in Burma

    4.6

  • Ariel
      U.S.A.
    20 June 2014

    The hotel and facilities are very nice and the staff is very friendly and helpful the pool and the beach ereas are amazing

    The beach erea is kinda far but worth it !! The room pictures on the listing are kinda general and don't show each room style in details

    9.6

  • Anonymous
      Australia
    19 June 2014

    Our room was great, view was nice and the pool.

    The staff were extremely rude, breakfast had flies and birds flying near the food. But mostly the staff were extremely rude and unhelpful

    5

  • גאיל
      Israel
    14 June 2014

    This was an enchanting experience living in the middle of a beautiful garden and having the view of the sea and the mountains was perfect/ The staff were most helpful, the swimming pool, lovely, the food excellent both mornings and evenings, We thoroughly enjoyed out stay

    10

  • Anonymous
      Israel
    4 June 2014

    very romantic

    10

  • Nicole
      U.S.A.
    20 May 2014

    Ants in room.

    6.7

  • Leslie
      Israel
    18 May 2014

    The hotel is beautiful and well-maintained. The staff was friendly and helpful, and clearly cared about our enjoyment. Of course, the location is gorgeous. And the food was delicious with huge buffet selections. I felt that it was great value for the money.

    I hated to leave!

    10

  • Anonymous
      Hungary
    15 May 2014

    Nice view, good pools for kids, multinational clientele. But it's a disappointing place overall. Very bad quality of staff (impolite and incompetent, problem-avoiders all), service and cleanliness. No beach in walking distance. Ridiculous price-value ratio.

    Disappointing place. Very bad quality of staff (impolite and incompetent, problem-avoiders all), service and cleanliness. No beach in walking distance. Pieces of food all around the garden, with cats running all around. Took me a while to realize that the smell in the garden is catpee - instead of orchids. Room is not cleaned properly, sometimes not at all. &Quot;Gourmet cuisine" equals to mirelit pizza and pommes frites in the bar, if you're not on a full meal plan. Not even a very good of its kind. Ridiculous price-value ratio.

    3.3

  • Leighla
      South Africa
    13 May 2014

    Not much

    One of the worst hotel experiences of my life! Disaster from start to finish... Would strongly advise that people avoid this place until they have sorted out their staffing issues. Unfriendly, downright horrible staff. No access to decent filter coffee for 26 hours, when I eventually complained to the manager they found that the staff had been lying about the machine not working because they didn't like making cappuccinos! Seriously unacceptable, overpriced, awful awful place - and for so many more reasons than I have listed above!

    3.3

  • Murray
      Israel
    18 April 2014

    It's close to good diving

    The staff at check in were horrible no greetin no smile of welcome and they messed up the booking. The room was not cleaned during our stay which was two nights. Breakfast was a free for all Good advice don't go here, there are a lot better places in Eilat

    3.3

  • Anonymous
      Germany
    15 April 2014

    The idea of the thai village was really great and I'm sure with some renovations this place could be amazing. Breakfast was great and the pool area really nice.

    It was a bit rundown, the staff was too busy to help everyone...usually only one person was working at a time. Bikes were advertised as being available but there were never any there for use when we wanted them. Wifi only occasionally worked.

    7.1

  • Anonymous
      United Kingdom
    4 April 2014

    LOCATION

    room walls were a little thin so could hear neighbours

    10

  • Anonymous
      Israel
    30 March 2014

    Amazing peaceful location, nice rooms, great view and fairly reasonably priced.

    Annoying having to wait to go to or from the room in the tuktuk's. Ended up walking most times as it was quicker.

    8.8

  • Eyal
      Netherlands
    29 March 2014

    the reception lady and the security people are polite and nice

    generally the hotel is not clean the fitness facilities are a joke wet sauna is a storage room dry sauna is not working the "free bikes" are mostly broken dining room full of flays the "tok tok" service does not work properly

    4.2

  • Murray
      Israel
    26 March 2014

    Interesting concept

    Check in was dreadful, plus they messed up the booking, my room was not cleaned after the first night, breakfast was a mental free for all and I can go on but I won't however when I took this up with the Hotel they were not specifically bothered they said I could fill out a form And send it in. Rather than deal with it on the spot? To sum it up a total lack of service.

    4.2

  • Kristina
      Lithuania
    26 March 2014

    View from the balcony and breakfast.

    Service, cleanliness, temperature in the swiming pool.

    5.4

  • Cheryl
      Israel
    18 March 2014

    I liked the location being far away from the main tourist route. We were close to nature and the beaches and a greT seafood restaurant called The Last Resort.

    The hotel was a bit shabby . The ceiling fan didn't work. The window in the bathroom couldn't open and the toilet flush was too weak.

    7.5

  • Yanina
      U.S.A.
    18 March 2014

    The grounds are beautiful and well maintained

    the room was shabby, the toilet was leaking, the phone did not work . It was difficult to get the shuttle, we ended up using the taxi. The stuff was very nervous

    7.1

  • Alexander
      U.S.A.
    13 March 2014

    nothing

    Everything. Poor check in, staff was not trained, not even close to 5 stars, I would say less then 2. Felt like a very cheap motel. Felt like I was mislead by booking.com. The hotel was very far from the main strip, and very close to the Egyptian border. If you don't have a car, you will have to pay a lot of money if you plan shopping, because all major malls are located im the city. We had to leave the hotel one day prior to our original day of departure because we were so disappointed.

    2.5

  • Slawomir
      Poland
    6 March 2014

    Arrangement of the hotel. Trees and a lot of green around cottages. Breakfast.

    Bathroom was awfully dirty. I asked 3 times for cleaning with no success. Additional beds for kids were ordered and they took money for them but delivered sth awful and dirty. Wifi works only around pool and restaurant, no chances to have it in the rooms.

    4.2

  • Anonymous
      United Kingdom
    4 March 2014

    The staff at the check-in desk were very good. However, the night managers of this resort have very poor people skills.

    All of the issues we experienced were dealt with however we would not recommend this hotel resort to our friends. It is a shame that the night management were so bad as it is a very beautiful location and could be a lot better. Also beware of the pictures this hotel advertises on Booking.com as the room you THINK you are getting MAY not be the room you are getting. The pictures they advertise are their newer terrace rooms. Unless you are buying the best room the other rooms are adequate and modest. Wifi was terrible and unusable for 95% of our stay. The check-out desk was very pro-active in speaking to the PR Manager before we checked out and managed to get our room charges refunded due to other issues that we experienced that are not appropriate to write on this forum.

    5.8

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