My wife and I stayed in Eilat for eight days (end of January – beginning of February). Having considered many hotels in Eilat, we made our final choice on The Prima Music. We knew exactly in advance that the hotel is located some four or five km from the town centre and that, with us being 60+, it would be somewhat tiring to go downtown to have dinner in the evening. We knew there are three fish cafes situated close to the hotel, but we are not so fond of fish. That’s why on January 20, 2015 when we ordered a double at The Prima Music, we chose half-board.
When we arrived at the hotel on January 29, 2015, the receptionist announced that the only evening meal we could have in the hotel was on the following day, and instead of the half-board that we had requested we were offered to have dinner at the “Fish Market” restaurant nearby, where we had to choose out of the non-varying list of six dishes, mostly fish, which proved rather primitively done and not to our taste. But the main thing is, had we wanted that fish diet, we would have specified only breakfast in our reservation! What we had paid for was half-board at The Prima Music! It goes without saying that half-board at a 4-star hotel is not, to say the least, equivalent to that meager choice that the “Fish Market” restaurant could offer within the deal concluded with The Prima Music.
Leonid the receptionist explained that the hotel was planning to install a new lift, and that was the reason why we had to move to another hotel without half-board. On the following day the reservation manager, whose name, if I am not mistaken, was Alona, didn’t find it necessary to apologize for the inconvenience, adding that since we had reserved The Prima Music, so they thought we would prefer it. – Oh yes, we had ordered a room at this hotel, but we had also ordered half-board, and the reservation manager should have warned us about the changes long before we arrived, either by e-mail or phone!
1) Leonid the receptionist, very professional and helpful; 2) the only evening meal that we had in the hotel; 3) the general atmosphere; 4) We also liked the The Orchid Beach - the hotel where we were transferred to, but, alas, they only serve breakfasts (BTW, they are splendid!)