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Newest reviews for Prima Royale Hotel

  • Emre
      Turkey
    July 25, 2014

    Room was alright. Clean and neat. Helpful staff.

    6.3

  • Anonymous
      United States of America
    July 10, 2014

    Breakfast was good but expensive.

    It wasn't Prima or Royal. Rooms were basic and old, staff didn't know how to smile. They never gave us enough toilet paper. Wifi was only free downstairs, not in the rooms.

    5.8

  • Stephen
      United States of America
    July 3, 2014

    You should provide Wifi free of charge for your customers instead of just the public areas.'

    See my recommendation before for the WiFi Sk

    7.5

  • Beata
      Slovakia
    July 2, 2014

    We enjoy our stay, the hotel is in a walk distatnce from Old city, and you walk through nice park. The breakfast was great, with live music on piano :)

    8.8

  • Beverly
      United Kingdom
    July 1, 2014

    location and pool

    rooms were outdated - needed updating and freshened up

    6.3

  • Anonymous
      United States of America
    June 23, 2014

    Breakfast

    Very difficult to change the length of my stay. Reservation manager very difficult to get through to and front desk staff not helpful.

    7.5

  • Anonymous
      United Kingdom
    June 12, 2014

    Location Food

    Room could have been cleaner

    8.3

  • Mira
      Slovakia
    June 11, 2014

    I like Jerusalem,it was may 6 stay in the beautiful,old and most impresive city for all religions and all poeple

    9

  • Bruno
      Brazil
    June 8, 2014

    Prime is a nice small hotel. Very good breakfast, good location. We stayed in a family room with our children and it was comfortable.

    There is free wi-fi only in the hall. In the room it is payed.

    6.7

  • Barbara
      Italy
    May 1, 2014

    Location Room facilities

    Lobby bar close too early Breakfast : no choices for sweets (no croissant, no cakes, just muffins only if you ask for) Suggestion for a day trip was not good and also too expensive!

    4.6

  • Shelley
      Canada
    April 27, 2014

    The rooms and breakfasts were very good.

    The room was stifling and when we complained we were not told until we were checking out that the air conditioning was not controlled in the rooms and the air conditioning was not on despite the heat.

    7.1

  • Oleksandr
      Canada
    April 18, 2014

    I would highly recommend this hotel for people who are interested in excursions and visiting Old City and are not very picky for hotel facilities. Hotel require some renovation but it is completely compensated by excellent location , food quality, friendly staff and price. Excellent value for money

    8.8

  • Anton
      United States of America
    April 3, 2014

    Central location, clean rooms. Good breakfast. Very quiet even though windows were facing busy street.

    Air conditioner did not work well. It was very hot in the room even though it was running and set on 19 C. I originally booked 2 nights in this hotel with booking.com. Then my itinerary changed and I could only stay one night, so I cancelled my original booking via booking.com and booked again only the first night. I found out later that my original booking was non-refundable and could not be cancelled, even though I received a cancellation confirmation from booking.com. My second booking was under the same name and credit card as the first one, and I selected a "pay at hotel" option. I paid for one night at checkout time, but later when I came back home I saw that my credit card was also charged for the original booking (2 nights). That means that the my first booking was never cancelled and staff at the hotel should have noticed that I have 2 bookings under the same name and with overlapping first night. They never mentioned anything however, neither at check-in nor at check-out. I'm trying to get the credit card charge taken out, so far with not much luck. Please keep in mind that booking.com will allow cancellation of non-refundable bookings, however these are not real cancellations and you will still be charged for the room. I learned this the hard way.

    6.7

  • Olivier
      Switzerland
    April 2, 2014

    No double bed only twin beds

    6.7

  • Anonymous
      Switzerland
    March 11, 2014

    Location, comfort

    Only twin beds

    7.1

  • Paula
      Germany
    March 8, 2014

    Very comfortable, nice breakfast. The hotel is in a quiet place.

    There was no free wifi available in the room. Room cleaning was not always good (missing towels, incomplete tea-coffee box fill-up, etc)

    7.9

  • David
      United Kingdom
    February 28, 2014

    excellent location very helpful staff

    2 shelves only in our bedroom for clothes - no sets of draws hald a dozen hangers for trousers, jackets etc

    8

  • Lynne
      United Kingdom
    February 27, 2014

    Helpful staff Good breakfast

    Dining area floor a bit dirty and dining area in general in need of a facelift. Safe in room was faulty and didn't work, although we were offered another room . The electricity went off because of faulty bedside light. It was fixed quickly.

    7.9

  • Anonymous
      United Kingdom
    January 10, 2014

    American standards

    Bathroom basin should be replaced by conventional bowl More hooks,shelves and drawers

    7.5

  • Paul
      Israel
    December 6, 2013

    Staff was pleasant and quite efficient. The rooms were a bit small but quite clean and comfortable. The pianist during breakfast time is quite an original idea.

    7.9

  • Lili
      United States of America
    December 6, 2013

    Club membership

    Not able to check out late

    10

  • Anonymous
      Russia
    November 7, 2013

    It was located close to the conference venue. Kosher breakfasts are good.

    It is 3-star not a 4-star based on the quality of the room and service. 1. It is not very clean - like you could see little dirt in the sink. 2. No mini bar. 3. Free WiFi in the lobby wasn't working for a whole day. Only in the evening the staff gave free password for paid wifi. 4. Rooms are really small. 5. Noone ever at the lobby bar - everytime you want to get smth from lobby bar (water, tea etc) you have to go to the reception and then wait at the lobby bar. 6. When cleaning the room the maid moved my clothes from a chair to the bed (?1?), packed my coat to the suitcase - I didn't like that.

    5

  • Anonymous
      United States of America
    October 15, 2013

    Booking was made well in advance, a few days before was told that they had no room for me for the last night. Was told that they would give a deluxe room and move us to prima kings. No deluxe room. Very noisy room. Couldn't sleep much. Very disappointing experience.

    6.3

  • Anonymous
      Israel
    September 3, 2013

    The location

    This is nothing like a 4-star hotel. If you compare it to the Dan Panorama across the way, it's like night and day. The room we received was adequately equipped, but small and drab, with dirty windows. The choice of channels on the TV was very restricted. Few if any foreign news channels, and all sports channels were pay channels except for one. The desk concierge was like somebody out of a Dickens novel, with a very bad cough. This is a hotel to avoid, certainly at the outrageous price that we paid.

    5

  • Isaac
      Israel
    August 26, 2013

    The location is quite central and you are able to walk to the town center or take a cab for cheap trip. Breakfast is rich and tasty.

    The scarceness of parking next to the hotel: it cost me 100 pounds-fine as I did not realize that the street is for residents only !

    7.1

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