Dan Jerusalem Hotel  

The location to city centre was good - the lounge area was nice, the room was nice, but small - the chocolate and fruit was a nice touch

The internet connection was very bad, very expensive and the hotel did not seem at all concerned about this - I should think that they would be more concerned as it represents their service. In this day and age I expect internet services to be free at a hotel of this expense. I also felt the hotel was too 'American' - the staff was pleasant but only to the extend of expecting a tip for everything done or requested - did not fell 'comfortable here

The concierge staff, specifically Eyal went far above and beyond his duties. The front desk staff was helpful too. The free shuttle into town was great as the hotel is not walking distance from the shopping/site seeing places we wanted to go. The spa and breakfast buffet were top rate.

The buffet staff needs more training. The small restaurant staff needs a lot more training. There was a strange smell in the hotel on the 7th and 8th floors the whole stay. Towels were old and not in sufficient amount. Soap and shampoo were not up to international standards.

I like the style of the place and comfort. Last time I was there just when Dan acquired the place I had a number of concerns but they for the most part were taken care of.

The bathrooms continue to have slipups - this time the sink didn't really drain. I find the internet charges a bit excessive

Breakfasts are superb.

They used to have a free van that left two or three times a day to downtown and had pick up points for the return. They have reduced this to one downtown trip to the Jaffa Gate and no pickups for the return. For an isolated hotel the cost of taxis to and from raise the cost of the stay significantly above the room rate.

The food at the breakfast and Shabbat buffets was amazing!!! Both in selection and quantity. Until visiting Israel, I had never commented to a waiter on a delicious dish only to have the chef come out with the recipe and instructions (personal)on how to make it! This is the Dan, and this is Israel! The rooms were spacious and comfortable, with amenities and fruit basket on arrival. Pool was great with fun activities for the children. Staff was very helpful. I would definitely stay here again, as well as recommend it to other travelers.

The room was large with a balcony, well kept. It was good value for the money. Be sure to join the dan club.

Good value and convenient for family

Bedrooms and bathrooms need modernising. THe hotel looks shabby still.

Staff were very helpful! Room was aging but adequate. Hotel prices for food and drinks were reasonable and not overpriced. The city lightrail stopped right across the street fron the hotel and went everywhere you could possibly need to go in the city for 6 NIS

Great Breakfasts!

Staff not that friendly or helpful.

We thought the breakfast was as bad as it gets!!

The Dan Jerusalem was a much better value than comparable hotels in the city, perhaps due to its relatively out-of-the-way location on French Hill, next to Hadassah Har HaTzofim. It is an elegant hotel, and the spa facilities were very clean and pleasant. The lobby and lounge were very nice.

The air in the hotel is canned, it seems to be recirculated through a ventilation system that is not properly cleaned, and so the air was stuffy and hard to breathe. We had trouble spending time in our hotel room for that reason, and this is something that really needs to be improved.

The staff did try and sort out our problems as best they could! Breakfast was good.

The fact that we had such a short stay and we spent the majority of our first day changing rooms four times especially as neither of us had been well. We were freezing cold at night in the final room as well.

The location is great, and they have somewhat renovated this hotel and getting their act together, this used to be a great hotel years ago when it was run by the Hyatt