The American Colony Hotel  

Die Anlage war sehr schön. Der Barkeeper, der gleichzeitig Restaurantleiter in der Brasserie war, war sehr aufmerksam und hat einen hervorragenden Service geliefert.

Der Service war teilweise miserabel, vor allem im Hauptrestaurant. Das Zimmer, immerhin eine Suite, war durchschnittlich eingerichtet. Das Bad war zwar riesig gross und schick aber leider wurde das Wasser für die Badewanne nicht warm. Die Handtücher waren teilweise schäbig und abgenutzt. Die Fernsehprogramme stimmten nicht mit der Liste überein. Die zwei überdimensionierten Fernsehsessel passten überhaupt nicht zum restlichen Inventar. Die Aussicht war auf eine Baustelle gerichtet, die ausserdem morgens noch für erheblichen Lärm sorgte. Dafür pro Nacht 700 Dollar zu verlangen ist eine Frechheit. Insgesamt sollte sich die Vereinigung "leading Hotels" überlegen, wen sie aufnimmt - denn hier stimmte rein gar nichts!!

Das flair, die Geschichtsträchtigkeit, die Weltoffenheit / offen entspannte Atmosphäre, selbstverständliche Zuvorkommenheit

Sehr schönes Ambiente und tolles Frühstücksangebot.

Die Einrichtung im Standardzimmer war abgenutzt und das kostenlose W-Lan im Zimmer funktionierte nicht.

The history. the old en days' elegance, the very nice Presidential room (pricy, but you can haggle the price down to around 50%) The relaxed breakfast in the lovely patio garden.

The old/antique furniture looks very cool, but functions badly. Cupboard doors difficult to open and close, squeaky hinges, hard to move drawers, etc. Many ants on bathroom floor. All three days of our stay. silly flasks for shampoo, shower gel, etc. very hard to get anything out of them. Shouldn't be like that. BUT: having seen the staff's attitude, there is good hope that they will fix most or all these issues now that they know about them.

The architecture and rich history make it a fascinating place to stay, the other guests were classy and pleasant.

The restaurant was great, the lamb chops and kebab were delicious but stay away from the desserts, they were really bad. THe breakfast was fantastic too

Ambience

Atmosphere and type of guests

No heating in rooms

Good atmosphere, Excellent and courteous staff, Good choices to eat and good food presentation and taste. Rooms were well and appropriately furnished. A god place to stay

It was strange that such a really good hotel provided such poor deserts.i.e. the Calvados Souffle? The souffle was a of dry sponge with a scoop of ice cream on top. The Creme Brulee was ordinary- pre-prepared and cold. This is meant as a constructive critique and would in no way interfere with a recommendation to a friend Michael Hannan

The Colony has a great history in Jerusalem. It is a beautiful hotel and I like the location, rooms, and amenities. I have been staying at the Colony, off and on, for more than twenty years.

Wait staff service in the main dining room (breakfast) and in Val's Brasserie (casual dining) is absolutely awful. However, having stayed there for many visits, I was aware of this. Service is especially bad if you are, as I am, a female. The hotel has all-male servers who simply ignore a table with women. (It has always been this at the Colony, and I assume will always be so).

This must surely be the place to stay in Jerusalem --- replete with fascinating history, luxurious ambience and wonderful fare.

Most unexpectedly there was no concierge help for our luggage upon arrival.

Lovely gardens, courtyard and charming communal areas Convenient location

Poor cleanliness Bathroom was not 3* standard, let alone 5* Bathroom was in desperate need of refurbishment. It was covered in black mould (all around bath, window etc), the bathtub was a filthy ancient jacu55i so we could not take a bath as it was disgusting. Shower head did not work, was clogged so we could only use hand-held attachment. Housekeeping did not removed a dirty glass for 3 days (we had used the minibar on first day) Decor in our room (located in the house opposite the main building) looked cheap and random, more like a b&b than a Leading Hotel of the World. Service was inconsistent. Some staff were lovely others unhelpful and unprofessional

Everything. The American Colony is a superb hotel and lives up to all the accolades it has received and then some. The room, the staff, the pool and everything about this hotel is to be thoroughly recommended. I'll be returning at the first opportunity.