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Newest reviews for The American Colony Hotel

  • Edward
      El Salvador
    August 15, 2014

    Breakfast was wonderful and prepared me for the day ahead. The pool and quality of service was perfect after a busy day of exploring the sights of the Old City and museums. Room was spacious and calming - perfect. Easy to walk to the tram or further afield so great location.

    10

  • Ada
      Israel
    August 15, 2014

    I loved the old-style building, the decoration, the ambiance, the gardens and the service of the stuff.

    I did not like, entering my room no, 52, immediately facing me the bathroom. Never seen such "an arrangement" in any luxurious or normal hotel before.

    8.8

  • Anonymous
      Israel
    July 13, 2014

    The hotel is beautiful and full of history - loved the courtyard all the flowers and plants in the hotel grounds. helpful and friendly service, very welcoming - we arrived early and were offered delicious coffee and pastries/croissants in the lobby. We were offered an upgrade on our room and were patiently allowed to choose which one we would have. Food was excellent.

    one day we sat at same table at breakfast and lunch and recognised that the food dropped under the table (and not by us) was still there at lunch time. + ants

    8.5

  • Jonathan
      Israel
    July 10, 2014

    From the moment we entered the lobby of the American Colony Hotel in Jerusalem we were entranced by the atmosphere of this historic building. It has been a hotel for over a 100 years and manages to seamlessly blend the charm of the old with the facilities expected of a modern deluxe boutique hotel. The welcome at the front desk was an indication of what was in store for us during our stay. We were offered a cool drink with a choice of water, orange juice or champagne before staring the check in procedure and once that had been completed in a matter of minutes, taken to our room. The room was spacious and beautifully furnished with a mixture of antique and modern decor. The bathroom was spotless and well appointed with a stand alone bath and huge walk in shower. After spending time at the swimming pool we returned to our room to enjoy a cold drink from the well stocked mini bar and read on the terrace. One of the main features of the hotel is the lovely central courtyard. It has to be one of the nicest and most relaxing places in Jerusalem to eat and drink. We decided to have dinner there on our first evening and sat beneath the canopy of leaves created by the trees in the courtyard as we dined on some very fine food (my wife's sea bass was particularly praise worthy) and a bottle of Pelter Sauvignon Blanc, a refreshing white wine from a local Israeli winery. Breakfast was also served in the courtyard from a buffet with a wide range of hot and cold dishes, both western and local. We only realized how much we had eaten when we discovered later in the day that we had no appetite for lunch! Finally I should point out what a convenience it was to have the use of free parking and that the hotel's free WiFi policy is a nice change from the gouging that so many other hotels indulge in. We are looking forward to having the opportunity to go back and stay at the American Colony again!

    Having to leave.

    10

  • Rosemarie
      United Kingdom
    July 10, 2014

    Staff very helpful and friendly only problem was being woken up by mosque four o clock every morning

    9.2

  • Annie
      United Kingdom
    July 9, 2014

    Gorgeous courtyard for excellent breakfast and lunch. Lovely gardens and really comfy beds. Good book shop and craft shop in hotel grounds. Interesting photos of history of hotel on the walls.

    Tables in the evening dining area (which was open air and in beautiful surroundings) too low to eat at comfortably and the lighting is too dim to see your food......romantic but impractical.

    9.6

  • ארז
      Israel
    June 29, 2014

    we liked the facility and the service

    not as clean as one can expect - too expensive

    6.7

  • Richard
      United Kingdom
    June 17, 2014

    Beautiful hotel, clean, good facilities and just a short walk from the old town. Staff were very friendly and helpful, especially the Diana the reservations manager, when we needed a room for an extra day and they were fully booked. Would recommend upgrading to one of the three suites overlooking the pool.

    9.2

  • Luigi
      Italy
    May 22, 2014

    When we complained about the noise in one room, we were changed immediately, no questions asked.

    8.8

  • Anonymous
      Australia
    May 22, 2014

    Mediocre directions to tourist sites

    7.1

  • Vered
      Israel
    May 11, 2014

    ambience, beautiful place

    9.2

  • Ronen
      Israel
    April 13, 2014

    Very romantic and acaptic hotel

    10

  • Richard
      United Kingdom
    April 2, 2014

    Service (Rana was so nice to our baby), history, food

    Air conditioning not so good

    8.3

  • Hagit
      Israel
    March 8, 2014

    Very poor breakfast! Disappointing.

    6.7

  • Anonymous
      Switzerland
    February 21, 2014

    One of the best leading hotels of the world and certainly the best in the Near-East (in my view). Outstanding historic palace. Walking distance to old city. Safe location. Unspoilt oriental atmosphere. Recommend "Pacha" suites

    Nothing particular

    10

  • Anonymous
      Israel
    February 16, 2014

    great hospitality, thanks and see you again

    10

  • Gerardus
      United States of America
    February 14, 2014

    Location. Ambience.

    Arabian kitchen

    9.6

  • Alison
      United States of America
    February 9, 2014

    The American Colony Hotel has a beautiful history and is an idyllic compound with gorgeous gardens and main area facilities. The gentleman who assisted us with our luggage and settling into the hotel was wonderful.

    The rest of the staff were not very friendly or well versed in the type of hospitality one would expect when staying in one of The Leading Hotels of the World. Though, I am glad I stayed in the American Colony Hotel, purely for it's historical reputation. We were located on the "Swedish" style floor and our room left much to be desired. The staff at the front desk were pompous and wouldn't even greet us when coming in from dinner or seemed bothered to assist us. It was disappointing to have stayed in such a majestic historic hotel and not have staff that maintained the same standard as the hotel's name. It was obvious the staff did not care if we were guests or not. Showing a but warmth and friendliness goes a long way. Walking the common areas of the hotel while staying elsewhere would have been more satisfying then our unfortunate 2 night stay at the American Colony Hotel. I will never again stay at The American Colony hotel and future bookings will be made for the King David Hotel.

    6.7

  • Miriam
      Israel
    February 5, 2014

    We were given a lovely and comfortable room in the old house, with high painted ceiling and beautiful furniture. The lobby, garden and public areas are all special and beautiful. Breakfast was excelent. We walked to the old city and back, we had a wonderful time.

    10

  • Helmut
      Netherlands
    February 1, 2014

    I totally agree that this is the most beautiful hotel in Israel. An old Turkish palace with charm and elegance. Typical Leading Hotel chain 5 star service and food. Not cheap, but to Jerusalem a good value. Excellent location to old city.

    10

  • Anonymous
      Canada
    January 29, 2014

    They did not provide the type of room that I had booked.

    10

  • Anonymous
      United States of America
    January 10, 2014

    Food was excellent. Service was excellent and staff were excellent. Lobby was cozy and comfortable and the restaurant had very good food and service.

    Couple of things in the room were in disrepair (such as the curtain rod). Hotel was great, but the price was a bit much.

    7.5

  • Anonymous
      France
    January 5, 2014

    Magnifique hotel Grand cachet Service impeccable

    9.6

  • Giuseppe
      Italy
    January 3, 2014

    the position of the hotel

    the staff in the restaurant was really below the standard of a luxury hotel the garden really not well kept

    6.7

  • Anonymous
      United Kingdom
    December 24, 2013

    The staff attitude was very positive throughout and everyone made me feel l was part of their family.Never felt isolated or lonely.

    taxi fares

    10

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