The American Colony Hotel

the pool

the food, the staff, the location.

was initially given a noisy room due to construction work at the swimming pool but was then upgraded to a very nice room.

The bed and cleaness of the room, the gardens were also very nice.

The service was awful, we have stayed at many upmarket hotels and for the price we expexted better service. We booked dinner but they had no reservation when we arrived, the table was wobbly and we had to ask 4 times for it to be fixed - they didnt even realise we were staying in the hotel and the food was awful. The staff on the front desk were rude and tried to upsell a bigger room for a "good price" - it made the whole experience tacky and we felt we were being pushed. If it was not for the bad service we probably would have stayed a few more days.

Stayed at the hotel twice during my visit to Isreal. Excellent service, accommodation, location and food.

Quick, efficient check-in with friendly staff. Lots of charm and understated elegance.

Wonderful rooms, service, food. The grounds and buildings absolutely beautiful! We were upgraded to a junior suite at no extra cost. The men loved the cellar bar. I loved the different sitting rooms with the interesting furniture, pictures etc and the book store

The building and the small patio, the room furniture and the bathroom bring you back to the colonial period in Middle East. Nevertheless service is excellent, staff very kind, everything works fine. Morning breakfast is very rich.

Loved the decor and surroundings. Gardens beautifully kept. Rooms very nice. Good breakfast.

Service at garden cafe was excrutiatingly slow. Lucky we were not in a hurry both the times we sat there.

service excellent, staff extremely helpful, definitely recommend this hotel

the building is amazing

bathroom badly need to be renovated. in the bedroom there were carpets all broken: something that you should not expect from a 5 star hotel

Consistently excellent in all respects with attentive staff and rooms that were well kept up.

Good location for Old City, not good for sites in West Jerusalem

The staff were very helpful. The food was amazing, albeit expensive and the ambiance of the downstairs bar/coffee shop was very comfortable. It has a good feel!

As with anything in Israel, it is expensive.

The place has charm for sure.

Unusable Internet. Food not to the level required. General lack of quality in services.