The terrace restaurant was very disappointing. The breakfast buffet was well stocked and more than adequate but the service was variable and at times extremely poor. One morning we had all but finished breakfast when our hot drinks arrived.
On our last evening we entertained two guests to dinner in the dairy/fish restaurant which has a magnificent terrace overlooking the old city. The food was average and really rather bland - the service was appalling. We arrived just after 7:30pm when there were barely 20 guests although the number probably doubled during the evening. It took 3 hours to eat 2 courses plus coffee and I frequently had to leave the table to find a waiter/ess to ask for things.
The appetiser, a shared Mediterranean platter, came with no individual plates, a case of simply looking at the table and using common sense before dumping the food and leaving. 2 of the 4 main courses arrived 10 to 15 minutes apart, the first while we were still eating the appetisers. The staff appeared to be totally untrained and unsupervised and said they were understaffed! The restaurant manager who so far as I could tell first appeared at 10:30pm did reduce the final bill quite substantially! Sadly, this single meal totally spoiled an otherwise faultless experience at this lovely hotel.
This is reputedly one of the three finest hotels in Jerusalem. Our experience over a 5 day stay largely reflected this. We were met at check-in by the Guest Relations Manager, Medina, who welcomed us. Our room (recently refurbished) was spotless and modern, had a superb bath room and lots of cupboard space, something often lacking. The hotel staff were generally very helpful and efficient. We will stay again!