On arrival in the flat, there were a few skimpy towels and no bins in
the bathrooms. In fact, the only bin in the whole flat was the one in
the kitchen. Also, it took them a long time to get us the remote for the
car park. Although the staff were friendly, we had to repeatedly ask for
these things before they eventually provided us with proper towels, a
couple of plastic bins and a remote for the car park that worked.
The flat itself was in a dilapidated condition, with furniture falling apart.
A wall unit by the front door had become detached, presenting a danger to anyone standing underneath.
The television wasn't working, and when we complained, the staff gave us batteries for the remote, but this didn't solve the problem, so we had no working television for the whole of our stay.
Several of the light bulbs weren't working, including one of the bedside lamps.
The heating in both the bedrooms didn't work.
The windows were dirty, on the inside as well as outside, and we found some dirty underwear, presumably belonging to a previous guest, in one of the drawers.
We got so fed up with complaining about missing/broken items, having to remind them day after day until they eventually fixed or brought what we needed, that in the end we stopped bothering.
When you pay these sort of prices you expect a luxury flat in good condition, not the poorly maintained furnishings and inadequate service that we received.
The sea view from the living room was amazing. Great location for the
beach, Carmel market and other attractions in Tel Aviv.