Previous reviews raved about the staff, but (with the exception of a young woman working on Saturday), I found them mostly indifferent (e.g. more interested in talking on the radio to each other than giving me directions). However, my stay was also there over Shabbat, from Friday to Sunday, when I'm guessing their top-drawer staff may be off. The guy who arrived at the desk on Monday was much more professional and helpful. Breakfast was uneven -- great on Saturday morning, but Sunday's offerings seemed to be (barely) warmed and stale leftovers from the day before. As much as I was charmed by the historic architecture, as others have said, the rooms look like they have not had a fresh coat of paint or furnishings update in 25-30 years. I've stayed in other simple budget accommodations where the rooms were much more pleasant.
It was fun being in such a historic building, and the location just down the street from the Jaffa Gate can't be beat in terms of convenience for sightseeing in the Old City. I did not search extensively for other budget accommodations for this last-minute trip, but it's hard to believe that you could get a better location for this price, or vice versa, unless perhaps at one of the religious guesthouses. I'm glad I stayed here for this short, first-time visit to the city. However, now that I have seen some of the main sights and know my way around the city a bit, for a second I would probably opt to stay somewhere a bit more comfortable and personal, even if it is further away.