The Metropolitan Hotel & Spa New Delhi  

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It was a convenient location for my business meetings, and the room facilities were quite comfortable. Additionally, the room service and restaurant food was very delicious. The guest services team was very good at helping me with area info and arranging car hire for me.

- Unfortunately, the horrid smell of New Delhi (I'm sorry, but it is an extremely polluted city, with an awful, permeating odor) comes into the hotel. I could escape it in my room, but the common areas of the hotel, including the hallway as high up as my 8th floor, were completely stinky like the smog/burning trash smell that you can't escape in New Delhi. This made for a very unhappy experience most days as it was like a punch in the face every time I left my room. - Spa / Gym - although I enjoyed the spa treatment I received, I did NOT like the attendants in the male locker room. Indian service and hospitality is very attentive. But there is such thing as TOO attentive. I do not need someone to linger in the locker room when I am the only person in the locker room, and standing 3 feet from me while I change, trying to help me put things in my locker. It was just too much. It would be nice if they could instruct their locker room attendants (who also followed me to the showers and were always just "there") to give people personal space, and only assist when asked. I realize there are cultural differences in this sense, but in the service industry you ought to attempt to find an approach that makes your guests feel comfortable, not uncomfortable. - Gym was more of an afterthought. In a 5 star facility like this, I expected a much better offer than just a small room with a few machines crammed into it. A nicer, more complete workout area would be very welcome. - in the end, I would recommend this hotel, because it does a good job of offering services, but it always is upsetting to spend good money on a 5 star hotel and come away with some satisfaction. I'm not sure how they can deal with something like the smell, as that is maybe out of their hands.

Staff were cordial; and this made up for my stay which I thought was overpriced at inr 6200.00 per day. It was advertised that it is for inr 5,000.00 per day, but however there was lots of hidden charges;

Lot of renovation work in progress!!! Too much noise throughout my stay!!!

AT the hotel is closed to Connaugh place, the swmimning pool and the restaurant was good and had pleasanrt staff. The in dinning team was very good too.

Reception wasn't smiling and didn't speak good enough english. It was always a struggle to be understood.

The hotel is nice, comfortable, clean, good positioned, well organised and has a very well working and kind personal. The food in an excellent quality and taste is served for breakfast and the same restaurant in the hotel is working the whole day. We stayed 5 days, received full support in our tourist activities. We were very sutisfied.

The quality of the food, the location, attentiveness and helpfulness of the staff and their ability to communicate easily with foreign visitors

+ The housekeeping was good and very friendly + Easy to get a TAXI , front door staff is helpfull.

- The restaurants are way to expensive , go to local restaurants ! - reception staff , changing money was not possible in the morning, sarcastic smile when credit card was declined. - the pool was closed , this was not on the website

We arrived at 3am and they quickly arranged another bed as we were travelling as a group of three. Rooms nice design, comfortable beds. Positive points out way the negative, the club lounge and the complimentary drinks and food in the evenings was very nice and the staff in the club lounge were very nice and helpful. Internet provided here, they did try to charge for internet when it was included in room price, however removed immediately when brought up. Just be mindful that the extra taxes do mount up here and in some restaurants in Delhi, where elsewhere in India they seemed to be included rather than an extra when paying the bill. Over all a good hotel.

Only complaints were that the water smelt quiet bad in bathroom, we stayed in a lot of hotels in India and the water here did smell quiet wrong compared to other places (was ok in showers in spa), the shower tiles were smooth and dangerous and the air conditioning made more noise than it did cool the room.

Very warm welcome from the Guest Relations Manager, an extremely courteous lady

One of the Restaurant Staff alaways proposed the more expensive mineral water, a greater number of food items; may be however, in good faith!

The spa sis excellent

The staff are very friendly n the Hotel are excellent. The Hotely is very classic n really is the right place for relaxing perpect.I Like the Hotel staff, they are so friendly nand attentive very excellent. I will come back again for my next trip. :) I do enjoy very much in the Hotel.

Everything like food.room and the staff perfect.

very central accomodation and very clear as hotel . There is short distance from Connough Place but in Delhi is impossible to movie without taxi.

Rooms

Disturbance due to renovation