I have spent a total of 4 years in India and ran a yoga retreat in Goa so I have expectations. The drive there was over 100 miles per hour all the way and cost double our car for the same distance in Goa on the same day.
Booked the honeymoon suite as it was the only option available for the Palm Tree, upon our arrival at 10.30 pm 5 or 6 of the managers took us to the room, the bed was covered in flower petals, there were candles which was both nice but the bowl of chocolate bars with condoms in it was embarrassing as the men stood around us. The bed was too soft, the sheets, towels and pillow cases had the Palm Tree logo on them, the white towels were tinged grey, the sheets / bed had a strange smell and the bed was too soft. The food for breakfast was terrible, fruit tasted like onions, juices were warm, Indian options were bland, nothing was even comparable to the Nepali shacks on the north cliff. The service was a bit intrusive, cleaning had to be at a certain time rather than just timed when you are out. I would have expected all of the crockery to match and be nice for that price in India. There seemed to be more managers than staff and the kicker was that when we went to pay the credit card machine wasn't working and I was advised to go into town which was another expense on top of it all, after that I read another review saying the same thing which makes me think they don't want to pay the charges. Nail in the coffin, after being offered a large taxi for 1,700 rupees for the drive back to the airport only last minute were we told it was a small car and given the 200 rupees back, when the car arrived it was not an official taxi and had blacked out rear windows which I hate, but as it was 1.00 am there was nothing we could do about it. After giving feedback about the drive in, still had 100 miles per hour the whole was back.
Excellent communication beforehand
Location was good, off the track of the Varkala north cliff touristic area
They bought a kettle for the room just for us