The room allotted to me was having a peculiar smell. upon request they immediately agreed to change it, but since i was leaving for work i told them to shift my luggage. in the evening the staff was not aware the room is changed or not, and i had to go and check for the same. Reaching the room, the key did not work. i had to go down get the room key activated. when finally i reached my room, the luggage was not there. i went down and informed them, and then it dawned on them my room number. the new room did not have the smell. but whenever the person next door would use his toilet flush, the voice would echo big time, and this has woken me up many times in the night.
i guess they are packed with bookings to bother about such small niggles, but it was pretty discomforting to having your sleep disturbed.
food is good, room service is very prompt. Reception staff is very overloaded, but they try to do their level best.