The hotel is not 5 star and there were no bathtubs - both of these were features indicated/advertised on your website, reasons we choose the hotel.
The New Year's Eve Gala supper was very expensive, but before arriving at the hotel, we thought a 5 star hotel will surely host a fabulous meal, and after experiencing the hotel, we thought, well, they'll really
need to impress us that evening and include drinks/alcohol - they did not.
The food and beverage service in general was definitely not 5 star - we often had to ask for the basics (a complete table setting, tea or coffee), and many items in the limited breakfast buffet often ran out.
The F&B (food and beverage)situation was discussed with supervisors, to no avail really. We don't necessarily feel that the staff themselves can be held entirely responsible for what we experienced - management and supervisors themselves need to display appropriate levels/types of service, and provide training to their employees.
The location near quiet Uttorda beach.
Housekeeping generally did a fine job.