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Newest reviews for Altin Saray Hotel Erbil

  • Torsten
      United Kingdom
    June 21, 2014

    The room was large, nice and clean and the staff did all they could to make me feel comfortable. In fact the staff of the Altin Saray was some of the most helpful I have seen. Due to arriving late at night on the first day, I missed the breakfast hours on the next day, in which case the chef prepared a special breakfast for me. As a journalist I had a lot of requests regarding travelling and getting around, and the staff was always able to help with finding good drivers who could take of me around Kurdistan, and translate for me for a very fair price. It's a much more personal service compared to what you get at the big luxury hotels, and all the staff was from the first moment trustworthy, helpful and honest. I for one will always choose the Altin Saray when staying in Erbil.

    As most places in Erbil the wi-fi is a bit unreliable. It is neither better or worse than other places, but it is by no means fast.

    10

  • Laurence
      United States of America
    June 3, 2014

    The staff at the Altin Saray hotel was excellent and we loved our stay in Erbil. Especially the wonderful breakfast staff. We highly recommend the hotel and would happily stay there again.

    9.6

  • Saywan
      Iraq
    May 30, 2014

    Friendly, polite and very hospitable staff, the breakfast was amazing. flexibility in the way of offering the cervices.

    Location of the hotel.. Parking place in which only SUV cars can park in the underground place, small and low cars should stay on the street..

    7.1

  • Mohanad
      Qatar
    April 19, 2014

    Location near to center market

    Breakfast is too mach salt , local food to be consider also , AC maintenance to be carried out in regular periods , emergency exit to be consider as the hotel has one left , Fire exten.to be considerd for each room.

    5.4

  • Saeed
      Australia
    April 16, 2014

    Customer service and management also accessible to central. Breakfast was very good as well.

    What is website advertised not match and price for on line more expensive than actual price.

    5.8

  • Tariq
      United Arab Emirates
    March 29, 2014

    staff is very friendly and helpful

    breakfast need to have more options

    7.1

  • Mohammad
      Jordan
    March 6, 2014

    Location, it is situated in the heart of Old Erbil. If you prefer to be in the old part. Staff is OK

    The hotel's room is uncomfortable. The mattress is awful. Room's isolation is bad, every sound outside the room is as if it is inside it!

    6.3

  • Thilina
      Sri Lanka
    March 4, 2014

    Friendly staff.

    10

  • Anonymous
      United Arab Emirates
    February 5, 2014

    Hotel staff was friendly and helpful.

    It is maximum 2* hotel, there was a problems with hot water. Wi-fi not stable. Smell of diesel from generators. Poor finishing. I would never come back to this hotel.

    3.8

  • Bertrand
      United Arab Emirates
    January 17, 2014

    The staff is incredublt helpful and friendly location is great breakfast is excellent rooms are cozy

    Nothing

    9.6

  • Anthony
      Australia
    November 11, 2013

    Breakfast was not great. Floor in dining room not clean.

    7.9

  • Kaiseng
      Singapore
    November 3, 2013

    Very friendly staff, good service and appreciate best service from Mr. Ali. He is honest, helpful and excellent English speaking.

    Not all staff is able to communicate with English.

    9.6

  • Anonymous
      United Kingdom
    October 8, 2013

    Only a 10-minute walk from the citadel. Lots of cafes and restaurant right by the hotel. Staff cannot do enough for you. Very friendly, very helpful and all speak great English.

    Smoking is permitted in the restaurant, so after breakfast you leave smelling like an ashtray.

    10

  • Anonymous
      Iraq
    October 3, 2013

    to find a resturant in the hotel and to find bar

    3.3

  • Paul
      United States of America
    September 8, 2013

    The staff and management were incredible. They consistently went out of their way to make our stay in Erbil great. Not enough nice things can be said about them. The hotel is also well located, close to shopping and restaurants and about a 10 minute walk from the city center. Rooms are clean and comfortable.

    Shower temperatures are lukewarm.

    9.6

  • Mikael
      Sweden
    July 31, 2013

    Good location, good staff

    7.9

  • Bengt
      Sweden
    July 28, 2013

    Rooms, staff and pre-trip email contact was good as well as the location on a street with many restaurants

    Breakfast wasn't tip top but not really bad either

    7.5

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