The owners and staff of this hotel in general are very nice people. However, one of three guys at the reception area was not professional. He was apparently talking about me in a language that I do not understand and giggling as I was sitting in the lobby after I checked out. I found it a bit odd. Please note that the other staff were friendly and respectful.
The receptionist who was at the desk when I arrived was very helpful, i had to change my room and he was very responsive, the breakfast was good, the hotel is fairly close to the historical district, it is a bit far from the airport, always ask the price before you get on the taxi. Over all, a good experience. It is a bit pricy but I think normal for Erbil. In terms of cleanliness, the hotel is good if not excellent.