Metropolitan Hotel

The main guy at reception (Icelandic male brown hair) was fantastic. He was extremely helpful and was always willing to follow up on any queries we had with tours, call operators and get back to us. There was a blonde female at reception who was also pleasant and helpful. The blonde guy was useless.

The whole time we stayed there (7 nights) the beds were not made once. We had to ask for fresh towels and for the bins to be emptied. There were several days where this did not happen. The cleaning guy just forgot about us.

It was conveniently located near the city center, as well as on a quiet street. The cost was very moderate, and did include breakfast.

The elevator was a little strange and would halt to an immediate stop at my floor. I don't know if that's typical of an Icelandic elevator, or if this one was just a little old.

Warm welcome, clean, comforrtable room, fair breakfast, helpful, friendly staff on the desk 24 hours

We were able to park outside and have early check in

I asked for a double room and got a twin

The hotel was very convinent to the downtown area.

Central location. breakfast Ok

Tiny room, dirty windows (seems never washed), dirty shower room, only few TV programs

WiFi only worked in the lobby

I was not expecting much because of privious comments. The hotel is very well located, the beds are very good and the staff is nice and the breakfast is simple and good.

The rooms are small but it is ok if you compare it to the price.

It was excellent value for money, being only a few minutes walk from the downtown area and the harbour. The staff were friendly and breakfast was simple, but nice.

Although most the staff were excellent, there were two that couldn't speak English or Icelandic and just sat messing around with their laptop, hoping no guests would ask for help.

I liked nothing during the stay at the hotel

No kettle in room; no hairdryer, room is extremely small - a bit like a student hall room, dirty - the cover blanket is stained in multiple places with god knows what. Who's given it 3 stars ??!!?

decent location

Awful noisy beds, tv with only three blurry channels, radio with only one station, view to backyard full of garbage, items on the breakfasts run out every morning and some mornings you couldn't get more even by asking, staff was blunt and not eager to help

It was cheap

The staff was very rude (without any reason), they woke us up in the middle of the night due to an error in their reservation system, asked us to leave the room because they thought, we didn't reserve the room and nobody ever apologized for that. And they refused to give us rather common non-paid services, such as for example calling the airport-bus for us.

Location of the hotel; friendly and helpful personnel. Price to quality was very good.

No parking place. It was not really 3-star hotel as rated by Metropolitan!