Best Western Hotel Reykjavik  

Nice clean room and bathroom. Comfortable beds. Easy walking distance from the centre of Reykjavik. when I made the oringinal booking, I inadvertently booked for 7 nights, then realised I should have only booked for 5 nights. I had chosen the cheaper, non refundable option and it was my mistake so I did not expect to get any money back. However the Hotel very kindly gave us a free upgrade to a beautiful large room, which I thought was nice of them and over and above what I was expecting.

The hotel is not marked in any way as a Best Western Hotel and is known locally as Hotel Reykjavik. When we arrived at Keflavik airport and caught a coach from the airport to the city, the coach company, Reykjavik Excursions, offered a minibus drop off service for guests at the local hotels. When I asked for Best Western hotel the driver said he had never heard of it, and even went to confirm with a colleague who had also not heard of it. Eventually we made our own way from the bus station, with our luggage, on foot. If I had not been to Iceland before and known the area, this would have been very difficult. This could be avoided by making it clear to guests that they should ask for Hotel Reykjavik

We Stayed in a Family Room - There is a sofa bed on the Ground floor and then you go up a spiral staircase to the next room - really nice and gives you a little more space. Very Clean, New Towels daily - could not fault and would recommend. Opened breakfast at 4.15am on our departure.

Room was fine , breakfast was very good. No complaints.

The name is confusing normally Best Westerns have a sign saying so.

Good value for money and friendly staff

Very bad WiFi coverage in hotel and non existent in bedroom

The Hotel was in a perfect location, we could walk to the main shopping area. The rooms are very clean and the breakfast was very good. A very nice selection of food. I would certainly stay at this hotel on my next trip.

Not very good cleaned up. Hasty work.

Hotel maids did not re stock shampoo, toilet paper, and other necessities. Customer always had to request them.

Location was great being close to everything we wanted but the outlook left a little to be desired. The staff were helpful although not always smiling but nothing seemed too much for them.The room was clean although under the bed was very dusty. We had forgotten to arrange some things and the reception faxed and phoned on our behalf. We liked:- having a lift; being next door to two first class restaurants; the friendly atmosphere; the food (especially breakfast); proximity to the harbour area; reasonably quiet part of town. Altogether a teriffic time. Strongly recommend you stay if you can afford it.

Outlook wasn't that good but who cares if it's just to sleep at. Noise from the car horns at the garage next door. They beep to get out.

The family room had an interesting design, with a spiral staircase and a loft bedroom and a sofa bed in the downstairs part of the room. Our teen kids loved sleeping in the loft and it added a unique aspect and more space than you normally get in a hotel family room. Luckily they were old enough to manage the staircase without much trouble. I think little kids might struggle. The continental breakfast was perfectly adequate each morning. Hotel staff very friendly and helpful. We picked the hotel for location and rate - and as advertised it was a very easy 10-15 minute easy walk to town, for shopping, restaurants etc. The very best restaurant was right next door - Harry's. Great service and wonderful food, very convenient.

The sofa bed was uncomfortable as they typically are in hotels. The room was rather warm and has no a/c. or ventilation - too hot for sleeping. Also, no blind on the skylight so very light at night.

Good basic hotel

Unfriendly receptionist first day. More interested in colleges than guests. No "welcome". Annoyed when we had to ask twice to get the garage opened.

Location in quiet neighborhood but near vast amount of shopping and sights. Friendliness of the staff and willingness to solve a problem....a tv set which did not work....and couldn't be fixed...Helpfulness of the staff. Overall appearance of the inside of the hotel was Best Western quality. The only obvious thing to us was the lack of the Best Western logo on the building or inside the building...

See above comment.

The location and the simple breakfast.

Mixed responses from the hotel staff. The toilet and the shower were a bit small.