Radisson Blu Saga Hotel, Reykjavik  

Location is good; city centre within walking distance

Room standards are very different: first night we were put into an old, run-down and noisy room that did not appear to be clean. Only after protest into the morning we could change for a better room. Comments from receptionists: "We know it needs refurbishing, but we are overbooked..." Staff at reception and, especially, at the bar did not seem to be motivated and were partly incompetent.

The food in the restaurant on the top floor was excellent, the food on the bottom floor was like a cheap cafe, served cold.

The staff seemed clueless about service as they acted like they were doing me a favour while doing what they were paid to do.

Very friendly staff, great location only a short walk along the lake into town. Good views from most directions out over the city.

the hotel was of excellent standard, the staff helpful and friendly, and it was clean

Room was nice size, and staff most helpful. Loved the views from the hotel ( a lot of windows around all ends of building and observation area on roof ). Very near Reykjavik University, and short 10 minute walk to city central, and all the taxi, city bus and tour bus service you could ask for.

The short winter days ( sun up only 4 hours ), and the cold wind, but that was not Hotel's fault.

The water of the bath is hot spring water and tub is large.

I was given a very good room on the 7th floor with a view over Reykjavik Harbour.

I like the finer things in life and I was told that the Blu Saga was the best there is in Reykjavik. There were the finer points which were missing: the curtains did not completely block out the light. In fact a runner had come off the curtain letting the light in. I was expecting a full on toiletry kit with tootbrush, toothpaste and a disposable razor. These were not available. The carpets in the room were not cleaned to the level that I would expect of a 4 star hotel. Also there was plenty of noise all around

Really old - do not expect the usual Radisson standards . . .

the most unfriendly staff. The motto of radissson that" they can do it "was missing completely. No help as tourist in the area from the concierge and front desk people. The restaurant staff serving as if they have been forced to do so. After staying in many Radissson properties/ other properties in India and abroad , i can say that it was the worst experience.

De hade inte gardiner för rummet vi fick och det var omöjligt att sova I ljuset

Härlig utsikt från rummen över Reykjavik. Trevlig hotellbar, utmärkt gym och relaxavdelning.

Frukosten är ganska enkel för priset de tar ut, helt okej men inte prisvärd. Hotellet ligger nära universitetet men en bit utanför centrum.

Bathroom need to be renewed. Is a litttle bit old.

Vi hade bokat två rum för vi är en familj på 5 personer. När vi kom var ett av rummen inte tillgängliga. Men personalen skötte det snyggt. Hotellet är lite post-sovjetiskt i sin stil - stort och opersonligt. Men vi hade ett bra dygn där. Lite chock kanske efter det övriga exotiska Island.

Hotellet är post-sovjetiskt i stilen. Slitet 70-tals stil. Men å andra sidan är ju hela Island lite upphottat Murmansk. Personalen är trevlig. Dock.