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Grand Hotel Minerva

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Newest reviews for Hotel 500 Firenze

  • Pavol
      Slovakia
    August 4, 2014

    Really beautiful hotel – perfectly reconstructed with high quality materials (inc. very nice exteriors) Clean swimming pool with nice guy gladly helping in case of need; Clean, nice (and probably newly reconstructed) bathroom; Tasty food in restaurant;

    Wedding party in the garden – but finished before midnight (might be problem for families with kids)

    10

  • George
      Georgia
    July 22, 2014

    a well-maintained haciendalike facility close to the Rome-Bologna autostrada. You didn't really hear the noise from the close-by expressways though. A nice and clean pool facility. A good restaurant with some exquisite dishes. A clever choice if you want to explore Tuscany by car.

    The restaurant staff were nice people, but they lack training: some don't speak a word in English; you need to summon them and you never feel SERVED. They may bring you a soup, but you won't get a spoon automatically. The hotel seemingly needs an additional income apart from its core business and you may experience big parties for the residents of the nearby towns, on weekends many strangers may occupy the pool.

    7.1

  • Anonymous
      United Kingdom
    July 11, 2014

    Great hotel

    Restaurant staff

    6.3

  • Tony
      United Kingdom
    July 10, 2014

    The outdoor pool

    No English spoken in Restaurant and so complete mess at dinner for 10 people. Staff pretty clueless about wine, which is very unusual for Tuscany. Inexperienced staff spoils a very good hotel

    6.3

  • Sean
      Netherlands
    June 15, 2014

    lovely refuge outside an industrial area

    8.8

  • Luke
      United States of America
    May 22, 2014

    The gardens are beautiful.

    8.8

  • Darrin
      United States of America
    May 22, 2014

    Beautifully kept, great views and fairly easy to get to. Loved that breakfast was included and the parking lot was great with plenty of parking. Rooms were spacious with plenty of space and I enjoyed the one 110v outlet in the bathroom for easy transition from US to European voltage.

    9.2

  • Rajko
      Slovenia
    May 4, 2014

    Very good breakfast with a large variety of fruits, bakery products, juices. Super clean bathroom and very comfortable bed.

    As we were traveling in a group of four I made reservation for the other pair. It was quite of shock when we realized that other pair get an upgrade to a superior room, wich looked much better. Even though I complained that I made a booking and choose their hotel, they were not wiling to change anything. In my eyes it was unfair. Nevethelless due to noise coming from the kitchen other pair had to leave hotel in 1am bacuse they could not sleep and staff offer another hotel 5minutes away. To summarized what was writen the main negative aspect is that the rooms are not the same and as well sometimes i could be quite noisy.

    8.3

  • Anonymous
      Netherlands
    April 26, 2014

    Location is close to Selex Galileo (for business travelers) Nice furniture in the room.

    No gluten free breakfast. Uncomfortable gravel for walking with ladies shoes.

    6.3

  • Keith
      France
    February 9, 2014

    Spacious stylish rooms

    Be careful since the receptionist claimed to have not received the Booking.com reservation and tried to charge extra. She did not tell the truth, I saw the reservation in the file ! Be careful when you have to pay

    7.9

  • Mathilde
      Switzerland
    January 10, 2014

    Atmosphère. Large rooms. Décoration of the whole building awesome. Free and good wi fi. Good breakfast. The receptionist at the check out.

    The receptionist at the check in was not very friendly.

    9.2

  • Stefano
      Italy
    October 17, 2013

    The building is amazing in a quite area some km from Florence.

    The sound insulation is very poor, I could hear people walking and talking in the room above mine. While in the shower the wastewater transferred from the bathtub into the basin, calle the recpetion and the consierge told me "it will be gone by tomorrow"...also the hotel director the day after was quite unprofessional and rude. That was my second time in that hotel but there will not be a third!

    4.2

  • Maggie
      United States of America
    September 30, 2013

    Extremely close to airport and very convenient for departure. Exceeded expectation in terms of room and food quality.

    Restaurant staff were not very friendly and were a bit rude with guests when they didn't understand the English language or a special request. Need to learn the saying "the customer is always right" and that being near airport they are likely to see a lot of non-Italians who don't necessarily want to feel put-off because the traveler is not Italian.

    9.6

  • Sébastien
      Italy
    July 30, 2013

    The hotel is great and the building itself and the decoration are really exceptionnal. Bedroom is comfortable and clean. The bed was huge! The airco works very well. I strongly recommend to try the restaurant and especially the Fiorentina. In any case, it is convenient to have dinner at the hotel as there is really nothing in the surroundings except if you want to go to Firenze. The swimming pool is very nice and not crowded during the week (different stories for weekend - see negative points). The photos really reflects reality. You need to know that a car is needed to reach the hotel.

    The service at the restaurant during the second evening was not great as it was carried out by a trainee - not a major issue but when you order an expensive wine, at least you expect that the waiter/tress asks you to taste it. We had to ask for salt, pepper, mustard. As I said, not a big issue but the staff does not reflect the standing of the hotel. The shower would need fixing as it did not work properly (once again not a big issue). The main issue was the swimming pool: during the week you nearly have it for you alone which is great but when Sunday comes, it seems that it is opended to everybody and sometimes there is not enough room around the swimming pool for the customers. It is disappointing. Be also careful if you order drinks at the swimming pool, can be expensive 9 € for a small beer and 12 € for a glass of prosecco...

    9.2

  • Andrzej
      Poland
    July 15, 2013

    Very nice and luxry hotel with execelent itialian kitchen. Nice sweeming pool and comfortable rooms not far away from Firence

    9

  • Zoltan
      Hungary
    July 2, 2013

    The quality of the room is outstanding.

    9.6

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