First, this 'inn' is actually a group of 12 converted apartments in an old palazzo - 6 on the 1st floor and 6 on the 2nd floor.
The inn is only one of many tenants in the building, all sharing the same street door and _a very small and old fashioned_ elevator.
The reception is on the 2nd floor, is manned only from 9:00 or so, and does not have anything like a lobby area where you can sit down. They don't seem to have a storage room either - our luggage was simply put behind the reception counter. Guests are given a key to the street door. On one night at 4am we were woken up by a buzz from the street door below - someone without the key was aparrently trying to get in and was buzzing the reception but there was of course no one to either let them in or answer. This continued for 40 minutes (!) and we in the room could hear the buzz at the reception perfectly well because the sound insulation is very poor. When the maid was going about her business in the corridor in the morning (at ~7am) we could hear her as if she was in our room.
For breakfast they put a paper bag with bread, more bread and croissants next to the room door. In the room you have a kettle with tea bags, coffeemachine and assortment of Nutella and other spreads. If anyone wants to call it 'breakfast', it's just not worth the trouble - you might as well have a proper breakfast in a nearby bar.
Finally, when you are waiting for your taxi after check-out, your choice is either wait just inside the street door (where there is nowhere to sit down) or on the street -but with your key already returned you might find yourself locked out if your taxi is late or never arrives.
I chose this property b/c it seemed to be closer to Rome's historical area than most other places in the same price range located a bit further away around the train station. However, I discovered that this advantage was overweighed by quite a few negatives.
Also on the positive side, the room was clean and the bathroom equipment was in order (though the choice of toiletries was limited to shampoo sachets only).
The staff were actually quite friendly and helpful.