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Airone Hotel
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7.8
Top
Based on
23
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Lesley
Mature couple
Shoreham-by-Sea,
United Kingdom
June 28, 2009
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We booked the hotel for its proximity to Mount Etna and for the beautuful looking pool and hotel. It looked lovely when we arrived but from thereon things became unsatisfactory. The hotel is regularly used as a wedding venue and when this happens hotel guests are not allowed to use the pool. The afternoon we arrived we were told we could not use the pool as there was a wedding in progress but that by 6pm it would be available - as it was the last guests left at 7.45pm so by then we were getting ready for dinner and no longer wanted to use the pool. On the 3rd day there were 2 weddings and we were told that we had to vacate the pool area by 1pm. we were extremely upset by this and spoke to the manager who said that different people book the hotel as a wedding venue from the hotel guest bookings and that we did not have a choice but to leave the pool! we pointed out that we were not told about this situation when we booked and indeed every day we had to ask if there was a wedding on. The evening weddings go on until past modnight sometimes with fireworks and very load music which again no consideration was given to the hotel guests at all. We felt as if we were not valued guests as did the rest of the hotel guests who were staying. Apparently May and June are the wedding season and they will book weddings during that time without informing guests who have alredy booked. The manager was totally ineffective in dealing with our complaint and did not seem to appreciate our greivance, though one of the front desk receptionists could understand how we felt. We could never recommend this hotel to anyone based on our experience which is a great pity as it is the most beautiful looking and fantastically positioned hotel. |
5.5 |
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Albert
With friends
Mosta,
Malta
June 1, 2009
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Away from the bussle, bit far on foot from the centre of Zafferana especiallly making your way back after an evening meal. |
8 |
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Peter
Mature couple
winchester,
United Kingdom
May 25, 2009
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the view from the huge balcony was amazing. The staff were helpful and allowed me the use of their office printer etc |
7 |
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Anonymous
Young couple
United Kingdom
August 25, 2008
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The great pool and views from our large balcony |
6 |
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Anonymous
Mature couple
Croatia
August 18, 2008
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cleanliness, parking, kindness ans staff services |
10 |
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Anonymous
With friends
Malta
August 3, 2008
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Nice Location Of little importance as we stayed for one night but the view out of the room to the outside was not like that of our previous stay. |
8 |
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Alec
Mature couple
Great Kingshill,
United Kingdom
June 28, 2008
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Room and facilities The resteraunt was poor and relatively expensive |
8 |
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Anonymous
With friends
Malta
May 21, 2008
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The very nice views. Smallish room. |
7.5 |
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Anonymous
Young couple
Switzerland
July 9, 2009
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Tout était impeccable, endroit magnifique, hôtel classe, personnel très bien. |
10 |
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Anonymous
Mature couple
Netherlands
May 9, 2009
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Diner - Uitzicht - Ligging bij de Etna - aardig personeel TV werkte niet - kamers zijn gehorig |
6 |
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Mari
Solo traveller
catania,
Italy
February 20, 2009
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splendido centro benessere, splendida piscina, splendido panorama.Camere con tutti gli accessori, compreso Sky e tv megaschermo lcd |
10 |
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Anonymous
Group
Italy
February 14, 2009
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Confort dell' hotel, bellissima la vista lato mare. Centro benessere troppo affollato, da evitare la presenza dei bambini. |
7.5 |
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Alberto
Solo traveller
Castelletto d'Orba,
Italy
October 28, 2008
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Ottimo hotel, molto comodo per escursioni sull Etna. Stanze un pò piccole. Per il resto tutto ok, ottimo ristorante. Consigliato |
8 |
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Peter
With friends
Maastricht,
Netherlands
October 9, 2008
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ligging, uitzicht, personeel, eten |
7.5 |
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Patrick
Solo traveller
AGIOS NIKOLAOS,
Greece
September 19, 2008
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La chambre et la terrasse vue mer La restauration, chère et très moyenne. Hotel bruyant |
8 |
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Paolo
Family with young children
novate milanese (mi),
Italy
September 3, 2008
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il panorama l'insonorizzazione delle camere era carente |
9 |
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Montserrat
Young couple
BADALONA,
Spain
September 1, 2008
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La situación, la tranquilidad del lugar, las vistas son inmejorables. |
7.5 |
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Anonymous
Family with older children
France
August 31, 2008
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la piscine, le sauna, ... le restaurant |
6.5 |
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Valerie
Solo traveller
saint Raphael,
France
August 24, 2008
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le lieu , les équipements |
8.5 |
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Bruno
Family with older children
Fontaines sur saône,
France
August 16, 2008
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le confort des chambres et s de bain . la piscine et l'emplacement et cadre de l' hotel service trop rapide pour les diners , on était vite mis dehors !!!! dommage car tout était très agréable |
8 |
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Alfonso
Family with older children
agrigento,
Italy
August 13, 2008
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il parco con piscina |
6 |
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Melany
Young couple
Terrassa- Barcelona,
Spain
August 1, 2008
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Piscina con preciosas vistas. La situación bastante buena para subir al Etna. La habitación que nos dieron en el primer momento era muy oscura, en un bajos, pero al decirlo nos la cambiaron sin ningun problema. |
9 |
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Eduardo
Young couple
Madrid,
Spain
June 15, 2008
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El personal, las vistas y la piscina del hotel En la habitación de al lado estaban de obras, además justo los dias que estuvimos no funcionaba el centro wellness, pero nos hicieron una rebaja sobre el precio pactado |
7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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