Airone Hotel

We booked the hotel for its proximity to Mount Etna and for the beautuful looking pool and hotel. It looked lovely when we arrived but from thereon things became unsatisfactory.

The hotel is regularly used as a wedding venue and when this happens hotel guests are not allowed to use the pool. The afternoon we arrived we were told we could not use the pool as there was a wedding in progress but that by 6pm it would be available - as it was the last guests left at 7.45pm so by then we were getting ready for dinner and no longer wanted to use the pool. On the 3rd day there were 2 weddings and we were told that we had to vacate the pool area by 1pm. we were extremely upset by this and spoke to the manager who said that different people book the hotel as a wedding venue from the hotel guest bookings and that we did not have a choice but to leave the pool! we pointed out that we were not told about this situation when we booked and indeed every day we had to ask if there was a wedding on. The evening weddings go on until past modnight sometimes with fireworks and very load music which again no consideration was given to the hotel guests at all. We felt as if we were not valued guests as did the rest of the hotel guests who were staying. Apparently May and June are the wedding season and they will book weddings during that time without informing guests who have alredy booked. The manager was totally ineffective in dealing with our complaint and did not seem to appreciate our greivance, though one of the front desk receptionists could understand how we felt. We could never recommend this hotel to anyone based on our experience which is a great pity as it is the most beautiful looking and fantastically positioned hotel.

the view from the huge balcony was amazing. The staff were helpful and allowed me the use of their office printer etc

Wellnessbereich gut und groß

Zimmer sehr klein

Het zwembad is fantastisch, met een mooi uitzicht op zee. Kamers waren klein maar mooi. Rustig gelegen en op de route naar de Etna.

Kamers zijn gehorig, wij zaten naast de lift waardoor we elke morgen vroeg wakker werden. Het ontbijt was smoezelig, slecht. Onafgeruimde tafels en smerige tafelkleden. Het centrum van het dorp ligt niet op loopafstand van het hotel. De bedden waren erg hard. Het wellness centrum was niet in werking. Balkons waren vies, niet schoongemaakt, zeer oude stoelen. De prijs staat in geen enkele verhouding tot de beloofde kwaliteit. Het is ongeveer een half uur rijden naar het strand.

Toestand in de ontbijtzaal rond 8u30: aan enkele tafels zitten mensen te eten. De resterende tafels zijn nog niet afgeruimd en nog overdekt met etensresten en vuile borden. Na enkele minuten daagt een personeelslid op dat met een lang gezicht één tafeltje afruimt. Wij mogen ontbijten met zicht op steeds meer onafgeruimde tafels. Zeer eigenaardig en nooit eerder meegemaakt! Terugkomst in onze kamer om 19u00: niet gekuist, bed niet opgemaakt! Vergeten! Ook geen nieuwe handdoeken.

Diner - Uitzicht - Ligging bij de Etna - aardig personeel

TV werkte niet - kamers zijn gehorig

Confort dell' hotel, bellissima la vista lato mare.

Centro benessere troppo affollato, da evitare la presenza dei bambini.