눉We had high expectations of L'Albereta but we're very disappointed. For the price we expected amazing accommodation, facilities and service. The accommodation and facilities fall short of luxury standards, for example the bathroom in our room had cracks along the bathtub, and the shower was fitted in the wrong place so water spurted out all over the floor. A number of facilities were not accessible, the pool was closed on our first day for cleaning as was the Bottega (shop), the library was closed on our second day for remodelling. The staff were not welcoming and helpful, no tour or guidance about the property was offered on arrival - I got lost several times trying to find the spa and my room - the place is a labyrinth with many staircases. No-one went above and beyond, apart from a fruit platter in our room there were no special touches (welcome drinks etc). The kids club was deserted and no information about it was provided - we found it by ourselves and used it but didn't see a soul there at any point during our stay - it was like it had been forgotten. Management really need to lift their game - L'Albereta fell well short of our expectations and currently is not worth the money.
눇The bed was wonderfully comfortable and the location beautiful and conveniently located for exploring Lake Iseo. The propert has the potential to be outstanding, but in it's present state was very disappointing given the price.