Just one staff member (I won't identify him/her) with a bit of an attitude and a chip on their shoulder spoilt an otherwise pleasant stay at this comfortable, value-for-money hotel.
Unfortunately, because of the likelihood of having to deal with this one person again if I were to ever stay at Albergo Duomo, for this reason I probably shall not stay at this hotel again, even though I am a frequent visitor to Montepulciano and otherwise love this hotel.
In fact, after staying at Albergo Duomo for two nights, I ended up deciding to stay an extra night in Montepulciano, but elected to change hotels rather than stay an extra night in Albergo Duomo … just because of this one person who is a distinct liability for this otherwise good-to-excellent hotel.
Excellent value for money, excellent location with excellent staff (with just the one exception that spoilt the overall experience, unfortunately).
The ability to park my car quite close to the hotel in a free car park was a facility well appreciated.