The room was quite small even for me and my girlfriend, and we are not large people! Both of us, 5'5" and 125lbs. The bathroom, also tiny, had little to no room for our toiletries.
Had the service been exceptional I could have overlooked the physical challenges of a small room and bath. Unfortunately, the staff seemed less than interested in attending to the needs of the guests. The front desk staff were very competent and friendly, but the dining room staff seemed at times to be overwhelmed with serving and setting up for breakfast. Guests should be acknowledged immediately and offered tea or coffee as they sit down to their table. This was not done. In fact, on one occasion, the servers were enjoying a cigarette break just outside the dining area while breakfast diners were looking around for someone to take their beverage order. Not a good way to treat your guests. Overall, I believe the serving staff were simply not up to the task of meeting the basic needs of their dining guests. However, the quality of the food was excellent! The restaurant is well known for their local fish dishes and they were superb! If the hotel were able to sharpen their customer service skills, particularly in the dining room, they would be far more competitive with the higher star rated hotels.
The Silvio hotel's location gives it's guests beautiful views of Lake Como and is conveniently located just minutes from the lovely Villa Mellzi garden. The hotel provides a convenient, complimentary shuttle service for the 5min ride to and from the centre of Bellagio. They also have a beautiful patio and bar area, partially covered by grape vines where you can enjoy wine and dinner.