I was surprised that the man at the front desk when I checked in was rather rude. He started by helping someone who arrived after me. I didn't say anything because I try to be easy-going when I travel. Then he was explaining something to me in a confusing way and I didn't understand. Even though I was politely asking him to repeat himself, he got annoyed with me which I don't like if I am paying good money to stay somewhere and am being polite. The truth is, it is his job to be polite, not mine. The other man he helped first was rude. Maybe if I was rude he would have helped me first and been more polite to me? I know I might be the 25th person he's talked to that day, but still we had been traveling all night on planes and shuttles and were really tired. It made it kind of a bummer to be treated so rudely when we first got to Italy, and after that I didn't want to ask for help with things like where is a good restaurant, etc. The other woman at the front desk was friendly enough, as were the restaurant servers, bell man, etc. But the damage had been done by our initial greet. It's unfortunate: I would like to stay at a place like that when I am in Milan because it is so nice and clean. I just don't know if I will, as a friendly front desk is so important to feeling good in a foreign country. If customer service isn't important to you, then definitely stay here.
This hotel is literally across from the train station, so its a great place to stay if you are "in transit" in Milan for the night. The room was lovely: super clean, very nice bathroom, bathrobes...lovely property in general. The breakfast was fine too; nothing spectacular, but decent food.