Unfortunately, our experience was not up to our expectations. After reading fantastic reviews, we were very disappointed with our stay here. When we arrived we were not greeted and it was not clear where we should go to check in and speak to a member of staff. When we were finally seen to, we were shown to our room by a male staff member which was nice, no issues there.
He offered us a drink when we returned downstairs but again, when we came back down, there was no one around to speak with. The same staff member finally came back and took us outside to the beautiful courtyard where we thought he would take our order but he just walked off. We waited a long time for the waiter to see to us who mistook our order of 2 glasses of prosecco and failed to bring us anything. After waiting another 15-20 minutes, we went back inside to find the man on reception to take our order again and ask him to tell us what there was do to at the hotel and in the area as we thought we would be given information on arrival as we'd heard there were daily tours of the farm and cellars. We were told these are only early in the morning and there were no more for the day.
Finally, once we had sat back down our drinks arrived and I asked if we could be brought a snack as we hadn't eaten that day. I asked for some cheese and meat perhaps, as it's what they specialise in and I had seen the types of things they produce on their website. Another 15-20 minutes later, a huge board came out each for myself and my boyfriend, much larger than we expected. We were also given no menu and had no idea of the cost and were just given what they decided which frustrated us. We then found out these came to €25 each - very expensive for a mid afternoon snack!
While we were eating, a big coach tour turned up and the reception staff proceeded to take the group on a tour of the farm and the cellar! Hmmm so you do have tours in the afternoon then.
The building is beautiful, lovely and old. The setting is picturesque with lots of character.