Plastic undersheets on the beds, thin, hard pillows, a £5 charge (not even a refundable deposit) for pool towels, internet didn't work. Staff were professional and fairly friendly but less so than anywhere else we stayed/visited, and there were a couple of signs that made us feel a little unwelcome - one telling us not to take food from breakfast, and the other (by the unstaffed and unstocked pool bar) telling us that only food/drink bought on the premises could be consumed. I'm not sure that the extra cost of superior room was worth it. .
Lovely builiding with nice rooms and amazing views. Friendly staff, great pool and the town of San Pantaleo is the nicest town I've visited in ages. This didn't bother us but there were a lot of stairs, so be aware if you're disabled/not good with stairs.