the receptionist (male, short, shaved head) when we checked in was very unfriendly and impolite, we accidentally drove into a no entry part of the hotel which he seemed rather unhappy about, didn't offer to help with our cases either, we didn't get a warm welcome at this point.
The hotel was hosting a wedding which we were not informed of when we made our booking, therefore we couldn't use facilities such as the swimming pool and other relaxing parts of the hotel which we paid for, was very disappointing as we wanted to relax by the pool which we didn't for the entire stay there.
The wedding evening was very noisy and staff were moving heavy furniture at 00.30hours of the night which was very loud, we couldn't sleep & had an early trip the next day, called reception to tell them we were being disturbed, the lady said she will speak to her manager to do something for us, i thought she meant they will move us to another room on a higher floor or something, however, she went off the phone and never came back or called back, the next day when we were checking out, we were asked how was our stay so I explained the above, all the receptionist said is sorry they didn't know of the wedding when we booked and therefore there isn't much they could do.
I am most unhappy about the facilities that I had paid for that were not available to me and therefore I would like some credit back into by account for this horrible experience.
the location is perfect
the hotel is charming, can be peaceful and comfortable there, its very clean and neat, has a lovely feel to it, nicely decorated.