The shops by the restaurant could offer a wider variety of products. For example my fiancée forgot her sandals and we didn't find any in the shop. The only option was to buy it in the town.
My transfer from the airport to the hotel was 3h delayed due to an accident. When the second driver arrived, we had a bus only for us. We started entertaining the idea of renting a car, but in the end we waited. The driver, Vincenzo, couldn't be any better. Very helpful and friendly! Due to the delay we lost the day on the beach and since we were only spending the weekend, we thought it was the beginning of a bad and shorter weekend. To our surprise, when we arrived at the hotel we were very well received by Barbara and Yulia. They arranged for us an upgrade of our package and we had a very good room near all the main facilities (Telis). The weather was great, the staff couldn't be more friendly and helpful and we were very upset to leave the hotel. The place is magnificent, the view from the top is awesome, the beaches are clean with clear water. The Spa is a must..for families with kids, you have the animals to see, plus all the sport facilities. For the end of the season they even had some animation (disco, local dance and products, barbecue). It was interesting seeing how the whole hotel works, the infrastructure connecting the different resorts, everything running smoothly with the golf carts running everywhere.
One more time, we would like to thank Emanuela from the reservation dept. for all her patience and flexibility even during the time we were waiting for the hotel transfer to arrive (believe me we were not exactly easy guests to deal with in the beginning - regarding payment methods and change of dates), Barbara and Yulia from the reception and welcome to making everything very easy and enjoyable for us, for Marco at the bar for being very friendly and making a very good mojito, and Vincenzo for the good drive to the hotel. This is a place I would definitely return to, but this time I plan in spending more than 3 days. A week at least to be able to rest, enjoy the full resort and the charming little town nearby. I recommend and I will be back!!