Hotel Art Resort Galleria Umberto    

Location in Galleria Umberto is unique. Friendly personnel, very good coffee for breakfast.

This feels more like a bunch of apartments for rent at 4th floor rather than a regular hotel. The idea of putting 10eurocents for elevator to get to the hotel floor is absurd, especially if you are coming from outside Eurozone (the elevator is free after 7pm).

Friendly stuff, nice decoration

The Galleria is absolutely beautiful in a great central location. Large stylish rooms. Very clean. Friendly staff. Free Wi-Fi. A fantastic place to stay.

Breakfast must be improved, esp. the quality of the cheese and the juices.

Every thing

room 105 is noisy

The hotel is located inside a tourist attraction, on the fourth level of the Galleria Umberto. It is beautiful, the rooms are gorgeous. It also serves the best breakfast we had at the 18 hotels we visited this trip. The staff are friendly, the ancient elevator is somewhat unreliable but charming.

Impressive location and decor

We did not like the city of Naples

The decoration of the building is good

The noise of the room is neormous. There is a music acamedic at the floor above the hotel, therefore the noise of the piano is non-stop until evening. The noise from the outside was terrible during the night, e.g. people shouting & screeming, banning doors, traffic etc. And then, we were woken by people above our room at 5am. Also, the night shift staff was not helpful. He didn't answer the hotel bell and we had to wait outside on the street for about 15 minutes at 11 o'clock in the evening for a member of staff came down to let us in.

The location of the hotel was excellent and unique, with views of the Galleria from the breakfast room. Our bedroom was large and comfortable with a wonderful balcony with scented shrubs looking out onto a side street leading onto the traffic free shopping street where we could sit and watch the world go by. We loved the jaccuzzi bath too in the bathroom. Everything about the hotel was stylish and very clean and smart.

location is good, opposite San Carlos Theatre and near shops and restaurants

Presentation on the website is much nicer than the real thing. The hotel is located on the 4th floor, you need to pay 10 cents in the slotmachine to use the elevator. Rooms are basic. Breakfast is poor, stale bread. Staff is helpfull, its definitely not a four star but a three star hotel!

Staff were helpful and friendly

Ammasing place to book when you planning to visit Napoli

service,location,designs

bed was not so comftabe

It is close to everything. So very convenient. Friendly helpful staff.

The shower was great to look at but terrible to shower with. Lacked pressure and blocked outlets I think!

The staff was magnificent. The location for me was perfect, directly across the street from San Carlo Opera House. Also a short walk from fine restaurants, the bay, lovely piazzas and oh, did I say great resaurants?

It could have used a bit more light in the room. Next time I'll request an outside balcony and that should remedy the light situation.

Location good friendly staff building was nice design

Noisy and echoes from under the glass dome of the building Breakfast was very average eggs were overcooked evey morning and lay out of tables made it hard to get what you wanted

My experience at Galleria Umberto was absolutely fantastic. It wasn't quite perfect, which I will get to in a moment, but I definitely feel that it enhanced my experience in Naples and I would return to this hotel in a heartbeat if I ever come back. Let's start with my pre-checkin experience. I was exchanging e-mails with the staff prior to my check-in to confirm services and information in advance. Their response was prompt and helpful, but I found myself having to repeat some information to them a couple times because different staff members would respond. Next, checkin. We had the staff arrange a shuttle service for my party, and the driver was waiting for us and everything was perfect. However, upon talking to the driver he didn't seem aware that we had arranged for a roundtrip service. I don't know if this was due to his lack of English skills or either his company or our hotel not relaying the proper information to him, but it was all sorted out by the time we checked in. Upon arrival to the hotel, the driver led us to a huge wooden door with nothing signifying that it's the Galleria Umberto hotel. If it wasn't for this driver, I'm sure we would have never figured out where the entrance to the hotel is. The checkin procedure itself was smooth and easy. Stefania took our names, copied our passports and we were in our rooms within 5 minutes. The room. Absolutely stunning. The high ceiling, the beautiful furniture and the view of the Galleria Umberto arcade from my window made me feel like classic European royalty. Wi-Fi was easy to connect to and I had a strong connection throughout the entire time. The tile flooring is necessary for the atmosphere of the room, but for practicality's sake it is a bit unfortunate as sound easily carries throughout the hallway. I thought my phone was ringing a couple of times only to find out that it was the Front Desk's phone. I must have been lucky or slept well on their bed as I was never waken up by any inconsiderate...

The staff were excellent. They make you feel at home and go above and beyond to look after your needs. I was not thrilled with the area surrounding the hotel. First time in my life where I was afraid to leave the hotel room. The Galleria had some nice shopping. Naples itself is dirty and it was sad to see graffiti on monuments.

The area surrounding the hotel. Seedy people hanging around and I did not feel safe. You know it's sketchy when the cab drivers lock their doors. No fault of the hotel but I would stay in a different area altogether.

The bell boys were fantastic with all of our luggage and the wait staff at breakfast were very accommodating. The breakfast was lovely and the views looking out of the dining room and down into the plaza were stunning.

1. Our room wasn't clean. There was mold encircling the entire top of the tub, which in my opinion-needed to be re-grouted. When I alerted the front desk staff, she did attempt to have it cleaned, but again the mold was so bad, no amount of cleaning would clear it up. 2. The toilet seat needed to be replaced from wear and tear. 3.The floors were dirty. 4. The pillows didn't smell fresh and smelled like they hadn't been washed after the previous guest. 5. We were quoted an incorrect fee for the boat to Capri by the front desk staff. We were told 30 euros when in fact it was closer to 40 euros. 6. The beds were hard, but this seems to be a trend in Italy.

The hotel staff were extremely helpful. The room was clean and spacious. We had a balcony with a view to a square, which was lovely to sit and relax after walking around Naples. Breakfast was great with a variety of choices. The hotel is central and within walking distance to restaurants, shops, and some castles. We had a great stay.

Good outlook into Galleria, nice room but felt bathroom could have afforded a makeover, didnt think it warranted four stars. however good location, friendly and helpful staff and overall a good stay. enjoyed Naples.

bathroom

Beautiful hotel in a beautiful galleria.. The best thing that happened to me in Napoli. Plus an excellent staff specially Manuel who was such a good friend.

Fantastic central location. Beautiful building.

No parking on premises even just to unload luggage. No front door service first have to find parking, walk to hotel with bags and then go to public parking area. No private parking for hotel guests. No service from street have to go to 4th floor of building to hotel to get any help.

This hotel is so beautiful and the location is perfect but best of all is the staff especially the young man . He should be promoted to manager. He always had a smile and at breakfast was so willing to help and also when we left helped us with our bags and stayed with us until our driver came. Was the best service we had in Italy.

Nothing well the door was hard to get into

Location was amazing!

The central location and complimentary prosecco and snacks in the evening.

lack of a bar facility