Art Resort Galleria Umberto

The staff were very friendly and attentive. The rooms very very large and comfortable. The breakfast was ok.

I liked the central location to many of the attraction and the convenience to transportation. There was a funicular that traveled straight to the Metro stop about 40 meters from the exit and the bus to the airport was right outside the hotel.

I did not like that the hotel was inside the Galleria Umberto shopping court (construction on-going right now) and the elevator doesn't always work (4th floor - very tall floors).

Very friendly staff.

The Galleria itself is being renovated. This did not bother us as it does not effect the hotel too much but at night, there are a few shady characters on the path to the hotel -- an effect probably enhanced by the renovation.

This is really one of the most pleasant hotels we stayed in, spacious rooms, clean, extremely friendly staff, centrally located and quite quiet for a hotel in the city centre. Even the 10 cent elevator is fun and charming when you are aware of it in advance. Entrance is in the Galleria and not that hard to find as presented in the reviews.

Although the hotel staff will do everything to present you with a nice breakfast (cappuccino's, freshly squeezed orange juice, boiled or scrammbled eggs, etc), the bread selection and freshness could be a bit more adjusted to non-Italian guests. Other than that, we would not be able to mention anything with room for improvement.

This hotel has a lot of character and its location is basically in the middle of everything. The best however is the hotel staff, they where just fantastic.

The antique elevator should be avoided if you have claustrophobia.

Location was good

The noise - it is probably the worst sound-proofed hotel we have stayed in. Difficult to sleep due to noise from outside & other rooms. No shower (bath only). When it rained there were loud gurglings from the plumbing, and unsavoury smells from the drains. Hotel lift is very small and slow. Galleria itself is being renovated & covered in scaffolding.

The room was large, beautiful, comfortable and quiet. The breakfast selection was excellent and the staff were friendly and efficient. The hotel is also very well situated for sight-seeing.

The location was perfect within walking distance of the port and shopping areas. The building was beautiful with its lovely high celings and decor.The staff organised a taxi for us to the airport at a special rate .The breakfast was excellent and we were also treated to appertifs and a drink on the first evening

Location

Spacious rooms, high ceiling, nice room decorations,broad selection of tv channels, good location (though there is a lot of renovation going around now in the gallery, so expect to have construction "views" as close as in front of 2-3 meters from your window :-))

We were nicely surprised by room description when booking it. It even had jacuzzi!!! :-) However, when we arrived, our room appeared to be without it. When asked, the hotel staff told us that all rooms with jacuzzi are booked and noted that our room is still nice :-(. Not that we actually wanted jacuzzi so badly, and room indeed was good... Still, we didn't like how this was handled by hotel staff

We were surprised that the hotel was in the middle of a major construction undertaking inside the Galleria Umberto and that the hotel was located on the fourth floor ..... the hotel was difficult to find and to load and unload your suitcases into the tiny elevator .... especially when an elderly lady was asking you for something in italian (later we found out it was .10e to access the elevator)

It was wonderful to be able to stay at a hotel situated in one of the landmarks of Napoli. The staff (Francesco, Manuel and Edith) could not have been more friendly welcoming and helpful. The hotel was that perfect blend of comfort and informality. The decor is classical and stylish and you have the feel of staying at the elegant private apartment of a sophisticated neapolitan.

It was a little hard to find but there is tourist information office in the Galleria who can point straying guests in the right direction. If arriving during office hours make sure you have a 10 centime piece on you as you have to pay to go up in the lift (and it's not fun carrying suitcases up four floors). But the hotel's slight elusiveness is actually all part of its charm.

courtesy and facilities