Ascot Malpensa

they picked me up very quickly from the airport and return me without any problems, polite staff

old and worn out matresses

The hotel staff was very rude and the hotel should not be classified as 4 starts. It's facilities deserve a max of 2 stars. It is tucked in a hideaway without food and drink and the breakfast choices were very poor.

Fairly large room. Breakfast was included as well as shuttle service to the airport (once per hour). No restaurant in the hotel, but they had arranged a shuttle service with a very nice restaurant.

No services at the hotel - no restaurant. Closest restaurant was a couple kilometers away.

The front desk was able to arrange transportation to a very good restaurant

When I called for a shuttle there wasn't one available until 6 and I was told to call back at 6 (it was 5:30). I told her that I was borrowing a phone and did not have access to a phone. Could she please send a shuttle at 6? She replied that I had to call back at 6. I ended up paying for a taxi to drive us to the hotel. I was disappointed.

Large rooms, air condition, nice bathroom. All girls and boys at the reception desk are wonderful. Quick transport to the airport.

No complains.

The staff were particularly helpful. The shuttle to the airport was important as was the location of the hotel and its proximity to FRA. The room was clean and spacious.

No complaints - it was a great stay.

It was clean, quiet, comfortable and a nice breakfast

We had to wait an hour for the airport pickup

We stayed during the time when Milan hosted a big exposition, therefore an extremely high rate.

Very friendly staff, airport transfer very prompt

There was no facilty to get anything to eat in the evening. We had to go much earlier than necessary to the airport as later slots were full-we had advised our arrival & departure times when booking in October & that we would require the service.

Very convenient for terminal 2 (Easyjet) Malpensa. Internally the hotel is nice - enormous room, well furnished. Very helpful staff - nice reception/bar breakfast facilities.

Could be rather difficult to find if you hadn't previous printed off directions, particularly approaching from the south ie. malpensa airport direction. Externally the hotel has a slightly shabby appearance, that thankfully did not continue when we went inside. Parking is a bit awkward with an underground carpark that could do with some of the rubbish laying about removed from it.

Restaurants on offer in the next town proved to be of excellent quality and driver was good.

I would have preferred a meal in the Ascot but only because it was icy conditions and freezing outside.

Friendly staff, good continental breakfast

I rated confort only fair since the beds are not very confortable

La navetta gratuita impiega davvero poco per arrivare a Malpensa. La tripla che ho prenotato era in realtà una quadrupla, molto spaziosa. il letto matrimoniale era a dir poco enorme!